Govindaraju H Email and Phone Number

• Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.• Provided complete end-to-end engineering and installation of route-based IP network solutions.• Provided all required network documentation to inform management.• Timely updates in Service Now and it connect Ticketing tool and timely updates to the customer as per the severity of the SR.• Day-to-day network performance monitoring and analyzing utilization report using PRTG Tool• Performing Manual Health checks and monthly backup of the devices.• Remotely analyzed and diagnosed complex network faults of Ashok Leyland Data center, Critical facility Plant, branch, head office recommending and implementing corrective measures.• Initiated and performed RMA using Cisco RMA tool for defective parts within contract time to make sure the faulty devices are replaced and made live without breaching SLA• Reported RCA documentation analyzing instances of network system failures and detailing required repair and restoration efforts

1) Scrutinize orders logged by sales teams for completeness before commencement of delivery, process orders as per guidelines. 2) Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams. 3) Has enough knowledge within Provisioning and Configuration Management to allow them to apply their knowledge efficiently and work productively with broad instruction. 4) Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.5) Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning and Configuration Management. 6) Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. 7) Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.

Responsible to deliver jio products and solutions like ILL, MPLS, BGP,SIP, NAT, DHCP , IPSEC to large and medium scale business.. Right now at Jio,I’m successful delivered 4000+ orders across tamilnadu and also looking after assurance part for all the delivered orders . i have handle cross functional team members in order to deliver the sites. this works required time management, project coordination, customer service, team handling which i have been doing to deliver the each and every orders. Summary:1) Project Management (Small medium Business, 12 BFSI projects, IT and manufacturing across TN state).2) Vendor and Team Management.3) On time Delivery and Assurance to customers.4) Telecom Network solution for enterprise customers