Govind Venugopal Email and Phone Number
I am a management professional with 10 years of impressive experience in retail store operations and management for organization of repute, possessing holistic exposure in strategic sales, P&L management, Inventory Management, Visual merchandising, Recruitment, Coaching, Training and Development, Business development & Store opening initiatives as well as propelling marketing initiatives to accelerate revenue growth.My extensive experience as Senior Manager, Retail Operations & Business Development at Gate (Al Kabayel Oasis Trading LLC) in UAE and Store Manager at Decathlon Sport India Pvt.Ltd has enabled me to effect highly strategic inputs to enhance the brand perception of my organization. I have developed sales & marketing strategies that have contributed handsomely to the gross turnover of all my employers. What I bring to the position is a combination of team leadership, strategic planning, sales, customer satisfaction and business development skills that I have leveraged to meet and exceed expectations. I have projected a highly professional and customer friendly facade to clients and forged long term business relationships as a key impetus to business expansion and growth. What needs a special mention is that I have successfully implemented new initiatives with stock and store layout that have enhanced the customer service experience. I also possess extensive experience in market penetration by researching market trends and formulating sales concepts to enhance product diffusion into virgin markets and augmenting the client base.Furthermost, I have continually strived to enhance my skill sets in the process of pursuing Master’s degree from a renowned institute in Retail Management & Marketing. I have also worked as Customer Relations, Department Manager & Sales Manager in my previous roles. I also possess an outstanding customer focused mindset combined with excellent leadership & negotiation skills that give me a unique edge from which to add value to your business. Moreover, my attention to detail, ability to work under pressure, result orientation and creativity backed by strong analytical, communication and interpersonal skills has further enabled me to achieve great results.As a senior retail leader with commercial acumen, I'm highly competent in contributing to retail organisational structure to boost overall business performance utilizing best business practices to advance efficiency, productivity, sales and profit growth.
Gate
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- irongaterestaurantdc.com
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Senior Manager, Retail Operations And Business DevelopmentGate
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Senior Manager, Retail Operations & Business DevelopmentGate Dec 2020 - PresentDubai, United Arab Emirates- Daily operations of all retail chains in order to maximize profit and minimize costs.- Ensure proper staffing all across the stores.- Provide training to employees to enhance their job performance and retention.- Conduct inventory analysis to determine optimal stock levels.-Determine the quantity of products or brand that should be supplied using sales figures.- Evaluate sales performance and customer satisfaction level.- Oversee the merchandising of products.- Liaise with store Store Managers /VM to set up a visually appealing layout for storemerchandise.- Review sales records to ensure set financial objectives are met.- Analyze operational expenses and cost of inventory to identify losses and developstrategy for increased profits.- Communicate with store supervisors to update them on recent developments, such asprice change.- Address and resolve customer complaints.- Set sales targets and implement action plans for achieving set objectives.- Oversee the preparation and distribution of promotion materials and flyers.- Monitor the operations of the customer service unit of retail outlet to ensure their servicesmeet and exceed the expectation of customers.- Offer recommendations on suitable ways to optimize space at stores during events suchas discount sales.- Responsible and act as the product manager ensuring cross functional alignment &communication, setting up and tracking towards launch milestones and over all readinessby devising strategies to successfully launch Firezapp.- Develop and implement sales promotion campaigns for Firezapp.- Monitor and control over all operational functionalities of Firezaap. -
Store LeaderDecathlon Sports India Dec 2016 - Jan 2020Kozhikode- Persistently achieve store targets in terms of Turnover, EBIT, Shrinkage and Safe Operations- Manage the P&L and regulate the expenditure by prioritising actions- Manage a team of 45, Store size 16000sq.ft(1600sq.mts)- Conduct trainings to make the managers autonomous in management of store- Check the compliance of merchandise flow procedures (Direct orders, Discounts, Legal, Markdown, Recall). Focus on analysing and debriefing about the inventory results with actions to decrease shrinkage- Conduct monthly debriefs of managers to discuss performance of business and self- Recruitment of right profiles to fulfil requirements of the store with innovative recruitment process- Conduct monthly debriefs of managers to discuss performance of business and self.- Conduct yearly appraisals of managers and takes decisions regarding remuneration and promotions.- Develop a 5-year business plan with the target on increasing penetration rate within the catchment- Propose the yearly budget for the store every financial year with focus on revenue and expenditure- Conduct regular store audits with the team to ensure excellent customer shopping experience.- Associate and coordinate with other businesses relevant to DECATHLON product utility to build relationships and develop a common platform of benefit to users- Continually optimize the processes and develop customer service productivity (Front desk management, Handling of Merchandise and Customer checkout efficiency and more)-Set daily targets for the team and ensure that it is achieved consistently by maintaining efficient store operation. -
Customer Relationship Management And Department ManagerDecathlon Sports India Feb 2014 - Dec 2016Kochi,Kerala>To recruit a strong team and train my team in all required aspects to reach objectives. >Manage 10 sales managers & 3 CRM executives,Store size 33000sq.ft(3300sq.mts)>Took the opportunity as a recruitment manager for my store and organized all DRD's (Decathlon Recruitment Day). > Merchandising in the layouts with the team and building core strategies to reach the goals. > Complete analysis of the seasonal sales and forecasting for the better future based on historical data, trend analysis, seasonal change, etc. >Selecting the required range of seasonal products as per the COMMERCIAL POL,ICY & Catchment Study and setting the pricing of the products with respect to it. >Conducting training to my team on Merchandising, Stock flow,Customer interaction & Sales. >Organizing various SPORTS EVENTS as per the commercial agenda and also make people practice sport. >CRM (Customer Relation Management) - Taking care of the customers by understanding their queries and finding a quick solution to make them satisfied. >Presenting Weekly/ Monthly analysis to the team and finalizing the action plans as per the realistic results. >Communicate and guide the customers to find their proper product which suits their purpose >To make my team happy to come to work and make them future managers, >Inventory management by managing the stock with better flows and proper follow up with the logistics team > Working closely with my Store Manager and taking decisions based an results & plan for better results
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Sales ManagerDecathlon Sports India Dec 2013 - Mar 2014Kochi,Kerala*Build my Local Sports Project (LSP/ commercial policy) to make my sport accessible to as many as sport users in my catchment *Manage over all Omni business for my sport *Interact with like-minded sport users and customers with the objective of satisfy or satisfy user *Choose my product range as per my catchment analysis *Accountable for merchandising and stock of my sport territory. *Responsible for piloting, budgeting and PnL for my sport (Margin, Shrinkage). *Guarantee the result of my economic performance with right forecasting and analysis of the results, I say, I do. *Practice my sport minimum once a week within exceptional seasonal sports. *Build my Sport Community in my catchment.*Mediate between my user and country sport leader (feedback).*Update my planner including events, workshops and leaves.*Recruit future sports leader with the help of my coach.
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Management TrainerDecathlon Exchange Aug 2018 - Dec 2019IndiaTrainer on topics.- Fundamentals of Coaching- Recruiting Personalities -
Sales And Marketing AssistantSilkair Jul 2013 - Dec 2013 -
Marketing InternAva Care Jun 2012 - Sep 2012ChennaiConsumer buying behavior of hand wash in the market.
Govind Venugopal Education Details
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Scms-CochinMarketing & Retail Management. -
Chinmaya VidyapeetBachelor Of Business Management (B.B.M)
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Udyogamandal School
Frequently Asked Questions about Govind Venugopal
What company does Govind Venugopal work for?
Govind Venugopal works for Gate
What is Govind Venugopal's role at the current company?
Govind Venugopal's current role is Senior Manager, Retail Operations and Business Development.
What schools did Govind Venugopal attend?
Govind Venugopal attended Scms-Cochin, Chinmaya Vidyapeet, Udyogamandal School.
Who are Govind Venugopal's colleagues?
Govind Venugopal's colleagues are Erica Lowes, Alex Long, Mariel Franzen.
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Govind Venugopal
Bim Engineer At Aroma International Building Contractors| Civil Engineering Graduate From Nit Calicut | Building Information Modelling (Bim)| Revit | Design | Navisworks | Estimation | Structure | ArchitectureDubai, United Arab Emirates
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