Govind Venugopal Email & Phone Number

Dubai, United Arab Emirates

- Daily operations of all retail chains in order to maximize profit and minimize costs.- Ensure proper staffing all across the stores.- Provide training to employees to enhance their job performance and retention.- Conduct inventory analysis to determine optimal stock levels.-Determine the quantity of products or brand that should be supplied using sales figures.- Evaluate sales performance and customer satisfaction level.- Oversee the merchandising of products.- Liaise with store Store Managers /VM to set up a visually appealing layout for storemerchandise.- Review sales records to ensure set financial objectives are met.- Analyze operational expenses and cost of inventory to identify losses and developstrategy for increased profits.- Communicate with store supervisors to update them on recent developments, such asprice change.- Address and resolve customer complaints.- Set sales targets and implement action plans for achieving set objectives.- Oversee the preparation and distribution of promotion materials and flyers.- Monitor the operations of the customer service unit of retail outlet to ensure their servicesmeet and exceed the expectation of customers.- Offer recommendations on suitable ways to optimize space at stores during events suchas discount sales.- Responsible and act as the product manager ensuring cross functional alignment &communication, setting up and tracking towards launch milestones and over all readinessby devising strategies to successfully launch Firezapp.- Develop and implement sales promotion campaigns for Firezapp.- Monitor and control over all operational functionalities of Firezaap.

Kozhikode

- Persistently achieve store targets in terms of Turnover, EBIT, Shrinkage and Safe Operations- Manage the P&L and regulate the expenditure by prioritising actions- Manage a team of 45, Store size 16000sq.ft(1600sq.mts)- Conduct trainings to make the managers autonomous in management of store- Check the compliance of merchandise flow procedures (Direct orders, Discounts, Legal, Markdown, Recall). Focus on analysing and debriefing about the inventory results with actions to decrease shrinkage- Conduct monthly debriefs of managers to discuss performance of business and self- Recruitment of right profiles to fulfil requirements of the store with innovative recruitment process- Conduct monthly debriefs of managers to discuss performance of business and self.- Conduct yearly appraisals of managers and takes decisions regarding remuneration and promotions.- Develop a 5-year business plan with the target on increasing penetration rate within the catchment- Propose the yearly budget for the store every financial year with focus on revenue and expenditure- Conduct regular store audits with the team to ensure excellent customer shopping experience.- Associate and coordinate with other businesses relevant to DECATHLON product utility to build relationships and develop a common platform of benefit to users- Continually optimize the processes and develop customer service productivity (Front desk management, Handling of Merchandise and Customer checkout efficiency and more)-Set daily targets for the team and ensure that it is achieved consistently by maintaining efficient store operation.

Kochi,Kerala

>To recruit a strong team and train my team in all required aspects to reach objectives. >Manage 10 sales managers & 3 CRM executives,Store size 33000sq.ft(3300sq.mts)>Took the opportunity as a recruitment manager for my store and organized all DRD's (Decathlon Recruitment Day). > Merchandising in the layouts with the team and building core strategies to reach the goals. > Complete analysis of the seasonal sales and forecasting for the better future based on historical data, trend analysis, seasonal change, etc. >Selecting the required range of seasonal products as per the COMMERCIAL POL,ICY & Catchment Study and setting the pricing of the products with respect to it. >Conducting training to my team on Merchandising, Stock flow,Customer interaction & Sales. >Organizing various SPORTS EVENTS as per the commercial agenda and also make people practice sport. >CRM (Customer Relation Management) - Taking care of the customers by understanding their queries and finding a quick solution to make them satisfied. >Presenting Weekly/ Monthly analysis to the team and finalizing the action plans as per the realistic results. >Communicate and guide the customers to find their proper product which suits their purpose >To make my team happy to come to work and make them future managers, >Inventory management by managing the stock with better flows and proper follow up with the logistics team > Working closely with my Store Manager and taking decisions based an results & plan for better results

Kochi,Kerala

*Build my Local Sports Project (LSP/ commercial policy) to make my sport accessible to as many as sport users in my catchment *Manage over all Omni business for my sport *Interact with like-minded sport users and customers with the objective of satisfy or satisfy user *Choose my product range as per my catchment analysis *Accountable for merchandising and stock of my sport territory. *Responsible for piloting, budgeting and PnL for my sport (Margin, Shrinkage). *Guarantee the result of my economic performance with right forecasting and analysis of the results, I say, I do. *Practice my sport minimum once a week within exceptional seasonal sports. *Build my Sport Community in my catchment.*Mediate between my user and country sport leader (feedback).*Update my planner including events, workshops and leaves.*Recruit future sports leader with the help of my coach.

India

Trainer on topics.- Fundamentals of Coaching- Recruiting Personalities

Chennai

Consumer buying behavior of hand wash in the market.

Pgdm, Marketing & Retail Management.

Bachelor Of Business Management (B.B.M)

Education record