➢ Identification of Metrics based on the Life cycle of the projecto Training on Process and Toolso Role Briefing to Project Teamso PM and CM Process and Tools Training (JIRA, GIT, Big Picture and Gantt)o Quality Induction Training to Freshers and New joinerso Briefing, creating awareness and auditing on project specific ISMS practices.➢ Sprint and Milestone Delivery Assessmento Definition of Release checklist for the deliverable/sprint/milestoneo Perform Sanity testing as part of Delivery certificationo Delivery certification checks to be performed and recommendation to be done based on the certification checks➢ KPI Analysis and Reportingo Periodic presentation and analysis of identified KPIs➢ Audits and Reviewso Reviewing of work products, especially customer deliverables based on sampling mechanism and certifying the deliverables Project configuration management audits (defined frequency)o Internal Quality Audits (every 6 months)o Support during external audits (ISO, ASPICE, CMMI, etc)o SF / ISMS / Safety Function Audits and support (whenever required)➢ SQA Reportingo Creation of Weekly PHI (Project Health Report) and share to project stake holders (KPIs to be main inputs for PHI)o Raising "Early Warning/RED Alerts" in cases where immediate attention from management is required➢ Identify, Evaluate, Segregate, Collect and Dispose waste as per the company established waste Management guidelines.➢ Conserve resources such as water, power and promote sustainable use of resources as much as possible.➢ Participate in Project kick-offs, closure and reviews➢ Assist in implementation of new standards like ISO, CMMI etc

➢ Collect inputs from support functions and delivery team to prepare Management Review Meetings slide deck.➢ Collecting, analysing, and reporting the project metrics data.➢ Hands on experience in control chart, 2t, 5 why analysis, fish bone, pareto, pugh matrix, brainstorm, paired comparison.➢ Collecting and cleansing of data to perform process performance baselines (PPB) and provide the inference to the respective projects for action implementation. Publish PPB at org level after finalization by SEPG.➢ Build or recalibrate process performance models (PPM) at org level and project level.➢ Close CIR tickets in the tool after analysing the impact and publish QMS release with CIR ticket status.➢ Perform defect analysis by consolidating CAR reports from projects across the organization.➢ Collect and analyse best practice, lessons learnt and risks from projects to incorporate it to org process asset library (PAL) ➢ Took part in CMMI appraisal kick off meeting and training.➢ Co-ordinating with external consultant on QMS Mapping and closing the gaps.➢ Implementation of CMMI Dev and SVC l5 V2.0 and ISO 9001:2015 across development and service projects.➢ Participated in RBA Audit with respect to management system.➢ Readiness check for TL 9000 implementation in telecom projects.➢ Guiding and helping the delivery team/BD for RFP (request for proposal) w.r.t quality questionnaires.➢ Conduct PCI (process compliance indicator) review and assist project team in closure of findings.➢ Plan, schedule and conduct Internal Audit. Consolidate audit findings and share the status to top management. ➢ Conducting process awareness training on ISO 9001, CMMI, ISO 14001, ISO 45001 across the organization.➢ Sharing inputs for metrics automation tool to internal tool development team to automate metrics collection and analysis.

➢ Being a part of Synergy team, learnt on healthcare domain and how HIPPA works➢ Reviewed the process defined or process followed (as per ISO 9001) by documentation team (team that fix errors from AI speech to text)➢ Worked in Smartsheet to extract data and link Smartsheet to power apps/MS forms to get data analysis automated ➢ Audit of documentation and create process specific audit report template ➢ Worked in Power Bi for dashboard creation➢ Worked in Visio for process flow definition

➢ Good knowledge and work experience on ISO 9001:2015, CMMI Dev and Svc V2.0 Level 5➢ Good knowledge of Software Development/Testing/Support/Agile life cycles and its application to projects➢ Create and update organization quality management procedures, manuals, and templates as per requirements of ISO 9001:2015, CMMI Level 5 V2.0 for Development & Services➢ Prepared gap analysis in line with various process frameworks and standards➢ Facilitating the Org QMS templates and helping project managers to adhere to process➢ Help delivery team for customizing the templates as per business requirements➢ Prepare and provide quality management training to the internal team to ensure adherence and awareness on established quality standards➢ Hands on experience in control chart, ANOVA, 5 why analysis, pareto➢ Establishing process performance baselines (PPB) and build process performance models (PPM) at org level➢ Co-ordinate with project team to do casual analysis and resolutions quantitatively and statistically for defects, review comments, KPI not met, NCs, customer complaints on frequent basis➢ Scheduling, coordinating, and conducting internal audits of delivery projects and support functions & audit results reporting➢ Performing project process compliance and configuration audit➢ Track the progress of project and share status through dashboard to delivery/BU managers➢ Drive risk assessment call with project team and identify the potential risks of the project with mitigation and contingency plan➢ Identify process improvements to incorporate the culture of continuous improvement in the organization and recommends changes in procedures to improve processes➢ Ensure suggested improvements are tested statistically after implementation of action identified➢ Participate in SEPG councils and monitor the effective implementation of actions at organization level➢ Represented as audit guide for ISO 9001:2015 certification audit

➢ Managed team of five members in process quality.➢ Support latest version launches to ensure that meets the required standards.➢ Collaborated with team members to set up processes.➢ Assist with first off sample approvals.➢ Developing test bench to reduce workforce and cost of inspection.➢ Doing RCA on the failures and implementing CAPA. ➢ Work with the stakeholders directly, create corrective action plans to address process failures.➢ Conduct supplier quality audits, with supplier support.➢ Facilitate the escalation of unresolved supplier quality issues within assigned projects and supplier.➢ Deliver training of quality awareness.➢ Analysing Data sent by IOT devices to know the status of the vehicle. ➢ Retrieving lost vehicles by studying the recent data fetched from IOT.➢ Done manual testing of software product and implemented process to software development and testing team.