Harish Gowda

Harish Gowda Email and Phone Number

Sr. Service Delivery Leader | Cloud Services | App Management | IVR Solutions | Certified Agilist | Lead Solution Architect @
Harish Gowda's Location
Hartford, Connecticut, United States, United States
Harish Gowda's Contact Details

Harish Gowda work email

Harish Gowda personal email

n/a
About Harish Gowda

QAI TCCS CERTIFIED WORK FORCE MANAGEMENT PROFESSIONAL | SCRUM MASTER | Scrum / Kanban | Agile Methodology | 18+ years of experience in WFM Consulting, IVR Solution Design, Business Process Design, Operational Analytics, WFM Transition Management, Advanced Forecasting-Scheduling and Reporting Solutions, Onshore/Offshore Delivery Management, Vendor Management Domain Experience - Banking | Insurance | Telecom | Hospitality | Health Care | CPRDTools and Technology - Genesys Pure Engage Cloud - Designer, GAX, Agent Setup, Platform Admin | WWE | Verint Call Recording | AC2 Solutions | Business Objects | Tableau | Agile Central | Blue Pumpkin / Impact 360 | NICE IEX | Avaya CMS | Aspect eWFM | Star2Star - Automated Attendant l ServiceNowFunctional Experience -IVR Solutions / Routing Matrix | Statistical Forecasting Methodologies | WFM Target Operating Models | Project Management | Strategic Tactical Planning through Agile / Scum Methodology of Project Management | Business Analysis and Data Insights | Budgeting, Forecasting, Planning and Capacity Management | Project Transitions and Deployment | Workflow Management & Staffing Solution Design | Contact Center Optimization and Resource planning solutions | Contact Center Metrics and Reporting – Management Information System | Scrum Master - Foundations Certification | Agile Methodology | Scrum/Kanban Framework | Forecast, Budget, PO and Invoice Management

Harish Gowda's Current Company Details
Telephony / AWS Cloud

Telephony / Aws Cloud

Sr. Service Delivery Leader | Cloud Services | App Management | IVR Solutions | Certified Agilist | Lead Solution Architect
Harish Gowda Work Experience Details
  • Telephony / Aws Cloud
    Senior Service Delivery Leader
    Telephony / Aws Cloud Jan 2012 - Present
    Hartford, Connecticut Area

Harish Gowda Skills

Workforce Management Bpo Capacity Planning Sla Service Delivery Call Center Crm Contact Centers Outsourcing Vendor Management Forecasting Avaya Resource Management Solution Architecture Transition Management Data Analysis Consulting Iex Business Process Improvement Call Center Development Business Objects Strategic Planning Requirements Analysis Call Centers Team Management Business Analysis Performance Management Operations Management Management Customer Satisfaction Service Level Agreements Business Process Outsourcing

Harish Gowda Education Details

Frequently Asked Questions about Harish Gowda

What company does Harish Gowda work for?

Harish Gowda works for Telephony / Aws Cloud

What is Harish Gowda's role at the current company?

Harish Gowda's current role is Sr. Service Delivery Leader | Cloud Services | App Management | IVR Solutions | Certified Agilist | Lead Solution Architect.

What is Harish Gowda's email address?

Harish Gowda's email address is it****@****aim.com

What schools did Harish Gowda attend?

Harish Gowda attended University Of Madras, Cambridge High School.

What are some of Harish Gowda's interests?

Harish Gowda has interest in Social Services, Politics, Environment, Education, Science And Technology, Human Rights.

What skills is Harish Gowda known for?

Harish Gowda has skills like Workforce Management, Bpo, Capacity Planning, Sla, Service Delivery, Call Center, Crm, Contact Centers, Outsourcing, Vendor Management, Forecasting, Avaya.

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