Gowri Shankar Devaraju Email & Phone Number

United Arab Emirates

- Heading Technical delivery for TeleApps FZC Middle East & Africa region.- Develops, Implement and measures strategic initiatives to improve service excellence- Delivering Consultancy service to customers in progressing through their Unified Communications, Contact Center, Infrastructure and Application requirements.- Handling end to end ownership of the solution and the primary point of contact for the technical outcomes- Taking responsibility for pre-sales, Design, Scope, Budget, Execution, and Escalations- Managing group of Technical teams- Responsible for Hiring, Training, Coaching - Guidance & Mentoring for the Technical engineers to meet skill requirements.

United Arab Emirates

- In-depth technical expertise in the following areas: Contact Center Solutions, Unified Communication, Cloud Enablement, System Integration, Interoperability, Custom Application Development & Integration, Converged Networks, Messaging, Collaboration, Mobility, Virtualization, Storage and Cloud Services- Extensively involved in delivering end to end Technical solutions(UC&CC): Life cycle starting from RFP/Feasibility analysis, Requirement gathering, Pre-Sales discussions, Solution architecting, Customer/Vendor Management, estimations, Resource planning, kick-off meetings, Project execution, Implementation, Integrations, Gap analysis, User/Admin Training, Acceptance Testing, Go- live decisions, Day-2 transition, Knowledge Transfer, Handover & Project closure.- Owned complete technical project delivery from TeleApps FZC, for Avaya’s prestigious customers across the globe (Airtel-Africa, dnata, Avaya-CBC, RTA-Dubai, MOI-UAE, NBPower(Canada), Cadence, Etisalat, ENBD, Saudi Airlines, UBL ). - Deft in carrying out proof of concept trials and technology demonstrations for partners & different vertical enterprise-level customers.- Using Training & Mentoring capabilities, guiding new hires, building teams and provide ongoing mentorship. - Accountable for Project Team Management and Resource planning.

Bangalore, India

- Had been part of Huawei Global Enterprise team, and provided technical support for customers and partners with Huawei eSpace Unified Communication and Contact Center Products.- Responsible for Remote installation and configuration of End-to-End Huawei IPCC Setup which includes Huawei IP-PBX, CTI, IVR, Fileserver, Agent and Management Applications, Recording Server, Report Server, Outbound Dialer, Oracle DB RAC for the deployment of Huawei Inbound Contact Center- Accountable for POC’s, Demo setup for Huawei Front line offices and their Partners.- Interoperability testing of Huawei products with Competitor Products.- Worked along with R&D Team for the issues and escalations of FL, partners and maintain SLA. - Responsible for Test cases, Quick reference documents for the new products.

United Arab Emirates; Sharjah

Design and Implementation skill set across Small, Medium, and Large multi-site National/ International complex Unified Communications,Contact Center projects.Expertise:Avaya Unified Communications ,Avaya ,Microsoft Unified Messaging,Microsoft LYNC,OCS.Contact Center,Reporting,Recording,CTI,IVR, Application Integration,

New Delhi

Nature of work at Voltech as a Testing & Commissioning Engr which involved testing of LV and HV Electrical Equipments at substations and Commissioning of LV and HV Electrical Panels(11,33,110,220KV) Electrical Equipments:CT,PT,Step up & Down Transformers ,Numerical Relays (ABB,Areva,Siemens,GE..)Clients: **North Delhi Power Ltd (NDPL, India)After commissioning testing of 11 and 33KV substations approx 30+ sites in New Delhi which involves the testing of Numerical Relays and SCADA operations to the Head Operation Center.** RathnaGiri Gas Power Pvt Ltd (RGPPL-Maharashtra, India)Testing of Generation Transformers, Current Transformers, and Relays**Dholpur Thermal Power Plant -RajasthanCommissioning of HV, LV Panels, Testing of StepUP Transformers, SCADA automation, Numerical Relays at Operations &Distribution yard,LV and HV cables.

Ms, Software Systems

Be, Electronics And Communication

Diploma, Electronics And Communication