Gowriekaran Sinnadurai Email & Phone Number

Montreal, Quebec, Canada

Web Development:• Developed custom front-end and back-end solutions for various client WordPress sites.• Innovatively created a Chrome extension designed to streamline customer support processes and enhance efficiency within the WP Forum.Customer Support:• Initial point of contact for customer support inquiries via forums and email.• Skillfully gather additional information, including replication steps and screenshots, to address customer concerns effectively.• Distinguish between user misunderstandings and technical issues, providing troubleshooting and clarification when necessary.• For technical issues, document and replicate bugs, collaborating with the development team to create actionable tickets.• Maintain clear and transparent communication with customers, updating them on the status of their reported issues.

Montreal, Quebec, Canada

End-to-end development of custom front-end web applications utilizing AngularJS and React within a framework of analysis modelling. These applications were tailored to meet clients' needs across various B2C sectors, including the restaurant/fast-food (e.g. MTL T Bubble Tea, Calient-eh) and academic industries. My role encompassed leveraging skills to design and implement solutions harmonizing business objectives with advanced technology.

Montreal, Quebec, Canada

• Developed static, rich, animated and dynamic ads (DoubleClick, AdGear, Sizmek)• Developed a Chrome extension to facilitate ad development while increasing quality assurance • Collaborated on an internal Node.js tool to automate ad development using JIRA and Bitbucket• Front-end and back-end modifications on websites using PHP (WordPress)• Updated website content using content management system software (WordPress, Sitecore)• Performed quality assurance tasks on websites and used issue-tracking software to report themClients: Sid Lee, DentsuBos, Tank, lg2, L'Oréal, Hitachi, SAQ, LotoQuebec, STM, Nordström Rack, Desjardins, GazMetro, IGA, Rona, Banque Nationale, IMAX, Keurig, Tourisme Montréal, Pendopharm, Adidas, belairdirect, Le Jour de la Terre, Eidos Montreal, Fido, iögo, Projet Goldie, BRP, etc.

Longueuil, Quebec, Canada

• Developed web solutions for internal wiki sites (XHTML, JavaScript, jQuery, SP Services, ASPX)• Debugged internal wiki issues• Performed quality assurance tasks on internal wiki• Worked with employees to create custom wiki solutions

Bachelor Of Commerce - Bcom, Major In Business Technology Management, Minor In Computer Science

Computer Science Technology, Computer Programming, Specific Applications

Programming in Java, HTML, PHP, JSP, ASP, SQL, C++, C# and more. Also learned about networking and operating systems.