Property manager for a portfolio of 7 townhouse corporations comprising of over 450 units. I am responsible for overall maintenance of the corporations. Within 1 month of being employed, I have prepared 1 budget, 1 AGM package, and 4 board meeting packages and chaired the same.•Planned and scheduled meetings with boards and appointments with contractors; organized and maintained paper and electronic files.•Preparing Monthly variance reports for the board meeting.•Preparing and distributing PIC’s, UIC’s, and NOIC’s.•Responding to resident & tenant requests received via email, phone and in person in a fast, efficient and timely manner;•Maintaining resident and tenant emergency contact forms, corporation data sheets and portfolio master.•Managing relationships with vendors and contractors; reviewing and approving invoices.•Creating and approving Status Certificates upon requests from owners and real estate agents.•Documenting incident reports and following up where required.•Communicating regularly with residents, contractors, vendors and maintenance staff•Conducting regular property inspections to ensure standards are being maintained and identify necessary maintenance, repairs and capital improvements.

Administrator for 357 units in two high-end corporations plus two shared facilities, one of which is shared between four corporations. Execute property management best practices to protect owners' investments and minimize expenditures while maintaining integrity and value of the property. I oversaw end to end process for major projects like LED conversion in all common areas; elevator modernization of eight elevators, installation of new AED units with their cabinets in common elements of the corporation.• Assist with negotiating and monitoring building service contracts. Assist with overseeing building maintenance and repair by third party contractors.• Assist in preparing annual budgets, arrange for mailing the budget package to the owners and setting up budget meetings.• Assist in preparing for AGM by arranging for mailing of the AGM package to the owners and undertaking meeting preparation.• Preparing Monthly variance reports for the board meeting.• Prepare PIC's and NOIC's.• Supervising staff of 11 on a daily basis. Processing payroll for 4 in-house staff on a bi-weekly basis.• Responding to resident & tenant requests received via email, phone and in person in a fast, efficient and timely manner;• Maintaining resident and tenant emergency contact forms, key logs and sign-out sheets and the master resident listing.• Process incoming mail on a daily basis. Type and proofread correspondence, forms and other documents• Assisting with other projects as and when assigned.• Providing general Purchase Orders and coding support, communication with Head Office Accounts Payable to coordinate processing of cheques for vendor invoices;• Processing payments received from tenants/residents and preparing bank deposits.• Publishing, distributing, and facilitating sign-off of required documentation.• Creating Status Certificates on Condo Cafe by collecting relevant information from owners.• Documenting incident reports and following up where required

• Documented incident reports and followed up where required.• Prepared monthly property management reports for board meetings.• Provided financial report summary to the board of directors.• Took minutes during meetings and distributed them to board members.• Prepared AGM package and ensured its timely distribution to all home owners.• Approved Status Certificates.

Administrator for 161 units including 16 penthouse units with individual heating/cooling systems. Oversaw elevator modernization of 3 elevators. • Negotiated and monitored building service contracts•Oversaw building maintenance and repair by third party contractors• Ensured proper approvals for expenditures were obtained;• Ordered and maintained office supplies.• Responded to tenant/resident concerns in a fast, efficient and timely manner;• Maintained tenant/resident emergency contact forms, key logs and sign-out sheets and the master resident listing• Assisted with other projects as and when assigned.• Provided general Purchase Order and coding support, communication with Head Office Accounts Payable to coordinate processing of cheques of vendor invoices;• Processed payments received from tenants/residents and preparing bank deposits.• Publish, distribute, and facilitate sign-off of required documentation.• Assisted Head Office in creating Status Certificates by collecting relevant information from owners.• Documented incident reports and followed up where required.• Prepared monthly property management reports for board meetings.• Provided financial report summary to the board of directors.• Took minutes during meetings and distributed them to board members.• Prepared AGM package and ensured its timely distribution to all home owners.

I used to visit various properties managed by GPM when the regular staff used to go on vacation and ensured that there was a point of contact person available for the residents. Some of my responsibilitries as a floater were:• Assisted with overseeing building maintenance and repair by third party contractors• Ensured proper approvals for expenditures are obtained;• Responded to resident concerns in a fast, efficient and timely manner;• Maintained resident emergency contact forms, key logs and sign-out sheets and the master resident listing• Provided general Purchase Order and coding support, communication with Head Office Accounts Payable to coordinate processing of cheques of vendor invoices;• Processing payments received from tenants and residents.• Assisted Head Office in creating Status Certificates by collecting relevant information from owners.• Documented incident reports and followed up when required.

Lead projects including interfacing with team members located in the US, UK, Mexico and India. Liaised with various teams to ensure that the projects run smoothly despite challenges brought on by different time zones. Introduced cross functional team processes to ensure uniformity and smooth delivery of project for clients in Canada.Developed project plan and gathered relevant client information to ensure multiple projects were executed smoothly with minimum to zero interruptions in delivery.Managed day to day operations for $2 million + client account.Provided weekly project updates via written documentation and conference calls to the client and internal senior stakeholders.Assisted team members in data audits on their projects to ensure data integrity.Developed processes to ensure projects did not exceed budgets, costs were tracked accurately and reports made available to AVP and VP on a monthly basis. I saved close to $200,000 in project costs.Worked on a regular basis with senior members and executive staff at client end as well as internally.Created various tracking methods for status of projects to ensure appropriate priority was placed on actions and project statuses were readily available.Identified opportunities for improved operational efficiency to ensure client satisfaction. I created FAQ documents and set internal processes that ensured all issues were tracked and resolved quickly.Stepped in to train 35 client participants during a series of face to face product training sessions when regular trainer fell sick.

* Monitor competitors for new features, pricing, product releases, market position, and general changes in strategy.​* Capture and organize the analysis of multiple information sources and business intelligence, then interpret and disseminate the results to the appropriate decision makers in an actionable format.* Support marketing and sales team with research initiatives including surveys, panels and other methods of generating data on consumer interests, behavior, demographics, psychographics and other areas of user feedback for use in the sales process.* Respond to ad-hoc research requests from various members of the management team

Managed deliverables team in-charge of a minimum of 25 projects at a time; moved onto Survey Operations team as a core member to determine project feasibilities and explain conformance to quality and deliverable expectations in accordance with client and company requirements to Research, fielding & technology departments. Won internal employee competition involving proofreading the redesigned comscore website prior to publicationPriced projects in accordance with company’s guidelines to win projects successfully.Interacted with 3rd party vendors to secure bids, analyzed and chose best bid relevant to the project.Coordinated and ensured timely delivery of project data from Deliverables team to all research teams.Managed multiple projects simultaneously; utilized strong organizational and people management skills. Acted as the focal point for all internal and external teams for every day project quality issues. Liaised between Deliverables and Fielding departments for requests placed by the Research team to ensure data captured through online research is valid and reliableInterfaced with the Research Department to address inquiries regarding various data files and prepared data files for analysis. Utilized tools such as SPSS, SQL, MS ConfirmIT and MS Access.Built complex SQL queries to pull data from various sources and created adhoc reports using MS Access. Provided graphical presentation using MS Excel and MS PowerPoint. Developed Idea for automation process of submitting pricing approval document to reduce errors and improve efficiency.

Began as Account representative and was promoted to an account coordinator and subsequently to Account Strategist. I won Gold and Platinum awards for contribution towards achievement of team goals and Google Maps India Project. Was one of the first to join the Geo Operations core team in Hyderabad, I helped ramp the operations to over 40 temporary workers.Delivered complex projects from conception to implementation and QA, and managed the relationships among various departments.Worked with engineers and managers in local and remote offices to develop and roll out project workflows for Geo OperationsAnalyzed the pipeline of work and productivity in order to optimize throughput of the operations team.Supervised contract employees and optimized resource allocation across offices and projects.Managed operations for a quickly growing temp team: hired, trained and inducted new joinees. Conducted performance management including delivery of feedback, salary structuring, bonus planning and meeting tight project deadlines.Managed Google’s online advertising accounts by helping customers get the best ROI from their advertising efforts by mastering the AdWords product and policies. Checked ad content, quality, and accuracy, provided customer service via email and optimized advertising campaigns for advertisers.Conducted presentations and demonstrations about Google AdWords and Google Maps before delegates.

Started working as a trainee officer and subsequently to a senior customer support officer with supervisory responsibilities.Ensured resolution of queries escalated by call center agents and branches. Retained closure credit card customers with a consistently good success rate Prepared daily/month end MIS for the team and monitoring inbound calls. Ensured adherence of ATT's for regular calls and TAT's for escalated calls.Created duty roster for the CSE's every week. Cross-checked log sheets prepared by CSE's, motivated them to achieve cross sell targets.Trained new CSE's and conducted refresher courses on new products/offers periodically.