Gowtham Komal Anne Email & Phone Number

Strathroy, Ontario, Canada

• Initial point of contact for end-user inquiries, handling phone calls and tickets directed to IT helpdesk.
• Responsible for Microsoft Office 365, Teams and supported for Ricoh printer implementations.
• Manage administration tasks in active directory, exchange on prem, exchange online and O365.
• Mailbox management and maintaining folder and file permissions for network shared drives.
• Administer Cisco IP phones with CUCM and manage CUACA directory with LDAP Sync.
• Evaluate & install user-required software, configure the software, learn new software implementations.

Sarnia, Ontario, Canada

Ridgetown, Ontario, Canada

• Responsible for performing daily IT checks, maintaining servers, networking hardware, desktop units, laptops and printers.
• Creating users and managing user and file permissions in active directory, applying security and software patches as needed.
• Developed a local help desk system using group policy management and Microsoft exchange services.
• Member of change management worked with multiple sites to maintain Martinrea standard policies across all locations.

Postgraduate Degree, Cyber Infrastructure Specialist

Bachelor Of Technology - Btech, Computer Science