Gowtham Kumar B Email & Phone Number

• Ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.• Analysis of key quality date to establish coaching priorities across team.• Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.• Support the team deliverable by undertaking a range of roles and tasks when required.• Pursue personal development of skills and technical knowledge to adapt to the changing business environment.• Achievement of agreed service standards. Motivation and efficiency of team members.• Development of knowledge, competence and skills of self and team.• Adherence to procedures, policies and Integrated Management System requirements.• Quality of recommendations for continuous improvement.• Effectiveness of change management and communication.• Effective communication with team stakeholders

• Responsible for quality checking and the compilation of data for complaint and trend analysis.• Assist the QC & Workflow Manager in the analysis of quality data to identify and deliver coaching and best practice plans to increase efficiency of under performers.• Review any Operational Losses for root cause and use CAPA process where necessary ensuring actions are delivered to avoid future exposure.• To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.• Development of knowledge, competence and skills of self and team• Adherence to procedures, policies and Integrated Management System requirements• Quality of recommendations for continuous improvement• Effectiveness of change management and communication• Effective communication with team stakeholders.

Bengaluru, Karnataka, India

• Assist with calls, emails from Shareholders and assist them to buy or sell shares within the agreed service standards or answer their queries on the holding.• Contribute to the completion of the team’s workload.• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.• Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business.• Ensure that work and ethics comply with all security arrangements both physical and information.

Coimbatore Area, India

Sales, Corporate sales, target, revenue management , SPOC for all corporate clients . Resolve queries of a customer, Revenue generation, New acquisition of corporate clients

Gurgaon, India

Train workers, conduct audits and monitor quality. Collaborate with marketing/sales/Digital team and work on different projects to develop better customer experience. Working on Reports& MIS preparation.E mail process,chat process.

Hyderabad Area, India

Resolve customer complaints, Highlight customer feedback to Airport Manager. Act as a Service recovery team and solve customer queries by providing solution to the customer. Work closely with the airport authority team for better customer experience.