Gowthaman Asokan Email & Phone Number

Chennai, Tamil Nadu, India

• Responsible for process improvement and monthly initiatives on generating new modules with high efficiency and planning.• Collaborated with external IT teams on creating a new tool to handle data more effectively and with more accuracy.• Performed analysis on product and customer data and generate consumer product trend report every month.• Organized multiple meetings with stakeholders to perform major operational changes on process development and report generation.• Responsible for multiple process accuracy and produce outputs exceeding user expectation.• Managed a team to analyse consumer and product trends.

Tiruchirappalli, Tamil Nadu, India

• Consistently provided customer services and heartfelt hospitality.• Promptly and empathetically handled guest concerns and complaints.• Maintained high standards of customer service during high-volume, fast paced operations.• Creating team schedules and delegating tasks to ensure proper workflow• Providing training and overseeing the orientation of new employees to get them up to speed on the policies and procedures within the company• Demonstrated integrity and honesty while interacting with guests, team members and managers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Promoted Supervisor after 6 months of consistent input

Postgraduate Degree, Marketing Research And Analytics

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 7.83

Activities and Societies: Attended a one day national level workshop on PCB Design Attended a one day national level workshop on Gesture.

High School, Computer Science, 7.2