Engineering head for Merchant Experience & Growth + Customer Experience

Business travel made easy; for the Traveller and the Company. Differentiated Tripeur's Product by delivering tech driven innovations;- NLU and ML-driven dialog-mgmt contextual Bot for Email & WhatsApp interactions; easiest way for Travellers to access itinerary, tickets, and travel options- Content identification & Data extraction leveraging multiple OCR technologies; event-driven microservices/serverless architecture to drive end-2-end GST reconciliation - ML-driven prediction & WhatIf analysis to showcase fare variation. Incorporated Dr. Thaler's Nudge heuristics to influence Travellers to pick best travel plan- Realtime data collection across Platform leveraging event streams & ELK; analytics on Spend & Booking behavior, User Experience & API MetricsDrove excellence & ownership across a young team; weekly commitments, code reviews, test cases, CI, notify stakeholders on errors in real-timeContinuous cross-functional interactions with Sales, Biz-Ops, and Marketing; Customer escalations, Sales pitch, Demos, Product launchTech used: Microservices, Serverless, Kinesis/Kafka, SQS, Airflow, ELK, Rasa, scikit, Apache Tika

Outcome-based health services @ home, leveraging Tech to drive operational efficiency, clinical excellence, and non-linear revenue growth. Funded by Fidelity Growth Partners & Mahindra PartnersDigitized all business lines; Implemented guide-rails for business workflow; Provided Stakeholders ability to track and optimize Productivity & Realization; Enabled orderly scaling of business pan India.Product, Engineering & Operation ownership of new product lines; - Medical Equipments: Inventory mgmt, Forward & Reverse logistics leveraging 3rd party Order & Logistics mgmt systems. - Remote Patient Monitoring: Patient, Doctor & CareCenter Apps to Prescribe, Monitor, Notify, and Alert on patient-specific care-plans (Vitals, Medications, Labs). - Nightingales Call center; tracked lead funnel, fixed leakage & increased conversion

Ezetap platform transforms mobile device into an intelligent and integrated 'point of payment' solution enabling deep integrations with 3rd party CRM/Billing systems. - Built Engr org; Completed acqui-hire; drove development best-practices; made platform measurable, manageable & debuggable.- Optimized platform from thousands to over million txns; 10 times increase in GTV- Designed continuous-integration framework (~1000 regression suite tests); making development & deployment process repeatable and reliable.

Engineering head for Y! Store, a world-leading eCommerce platform that hosts 44k Merchants and supports $3.2 billion in annual sales. - Integrations with leading banks, shippers, gateways, search engines, and several third parties. - Massively scalable + Highly available: ~60 tps, 600 machines across 2 data centers.

Built Solutions Delivery team for India & ASEAN region from ground-up. Complete responsibility for solution delivery starting with understanding customer requirement, estimation, design, development and customer sign-off on the deployed solutions for India & ASEAN region.

Responsible for defining requirements, design, development and delivery of next generation Nuance Management Station (NMS), Nuance Voice Browser (NVB) & Nuance Core Services (NCS) products; the customer facing components of Nuance Voice Platform (NVP). Established India development teams for all these components and successfully moved the complete product development to India. Headed an organization spread across multiple sites; Sunnyvale, Montreal & Bangalore.