Gowtham Raj Devarajan Email & Phone Number

Dublin, County Dublin, Ireland

Responsible for assisting with logistics and store operations, stock management, booking and tracking deliveries, products collection, and customer service.Checking stock as per customer request, conducting stock take at both the store and the warehouse, and looking after internal branch transfers both in and outside Dublin.Preparing customer product collection in-store, checking every product to prevent any damage before handing it to the customer, ensuring careful manual handling of all warehouse products.Close relationship with suppliers regarding product damage and delay in the delivery.Offering outstanding customer support by understanding needs and answering questions both in person, by phone and email, regarding products and price negotiation.

Dublin, County Dublin, Ireland

Assisted the clients with stock counting at both the store and warehouse, scanning each product, collected data and generated a report in the system to the store’s supervisor or manager.

Dublin, County Dublin, Ireland

Supported customers by taking orders, maintaining the new and existing accounts and keeping records of the accounts data and logs in the CRM system, while working with the finance and transport teams.Handled customer account queries by phone, email, and chat, all in a timely and professional manner.Assisted with invoice checking and credit control, scheduled the customer’s waste collections, ordered bin bags and tags for the customers, and assigned transport teams for collection.Handled account payments by phone, generated and sent payment links.

Dublin, County Dublin, Ireland

Responsible for overseeing a multicultural team of 8 people, managing all administrative duties, including cash handling, inventory cost control, setting targets, and providing training.Supervised income orders, quantity, delivery, and staff to ensure quality and efficiency, and solved customer problems to guarantee their satisfaction.Controlled inventory and stock, coordinated replenishment and rotation activities, maintained inventory control protocols and procedures, and requested product ordering to the head office.Provided exceptional customer service, handled customer complaints tactfully by seeing them through to resolution, coordinated delivery orders and logistics processes.Prepared and updated weekly reports in a spreadsheet for the management regarding daily operations.

Trivandrum, Kerala, India

Responsible for the supply chain administration, keeping track of the warehouse stock and shipment with the logistics team and managed supplier relationship.Created new item codes within the SAP ERP system and Excel, planned orders, kept up to date as per schedule and maintained the operations’ documentation.Supported the operations team with the schedule priority listing daily, provided updates to the planners, and contributed to several projects and customers.Planned inventory management processes, including load and capacity, stock organisation and control, stocktaking of products, focused on maintaining balance and avoiding shortages and excesses.Maintained strong relationship with suppliers, ordering products, negotiating price, as well as terms and conditions in the contracts.Provided customer support both by email and by phone, solving issues and ensuring a high-quality customer experience.

Coimbatore, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

Postgraduate Diploma, Procurement And Supply Chain Management

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, First

Education record

Education record