SAP PRODUCT Manager role in addition to SAP OTC TECHNO Functional role .• Researched, extended & enhanced SAP-CardConnect Gateway Product offerings by 30% by interacting with customers & new prospects, understanding their products, business specific functional requirements and further enhancing the value of SAP-CardConnect application suite • Defined and designed SAP Product Roadmap at CardConnect • Proficient product domain knowledge incl. relevant business processes &… Show more SAP PRODUCT Manager role in addition to SAP OTC TECHNO Functional role .• Researched, extended & enhanced SAP-CardConnect Gateway Product offerings by 30% by interacting with customers & new prospects, understanding their products, business specific functional requirements and further enhancing the value of SAP-CardConnect application suite • Defined and designed SAP Product Roadmap at CardConnect • Proficient product domain knowledge incl. relevant business processes & scenarios and a proficient understanding of customer needs.• Worked with CardConnect Gateway Development to identify and execute opportunities to build CardConnect’s ERP product offerings, enhance capabilities to keep ahead and on par with the competition• Worked with Sales, Marketing, Services & Support, and Development teams to provide content materials, including training, demos, and client-facing documents with survey satisfaction rate of more than 9.5 & finalizing SOW’s with a closure rate of more than 45% as compared to other teams• Analyzed market, competitor, and technology trends to identify innovative ways to deliver new product capabilities• Author and reviewed product documentation, including product roadmaps, Product Requirement Documents, etc.; Create compelling market validated use cases• Collaborated day-to-day with Development to manage requirements and ensure on-time delivery of high-quality product capabilities• Was a SPOC and escalation point within the organization for issues and product decision for SAP ERP Solutions • Made strategic and tactical recommendations and decisions for customers/externally regularly and well advised management internally on a regular basis Show less

CardConnect is a leading provider of middleware, encryption/tokenization, and SAP enhancements for A/R payment card use. It also provides integration and financial advisement services for Fortune 500 companies by connecting their enterprise ERP systems directly with credit card processor gateways and financial institutions. Primary focused on SAP and Oracle EBS, We provide a suite of application components that facilitates card authorization, settlement and reconciliation. Our products include… Show more CardConnect is a leading provider of middleware, encryption/tokenization, and SAP enhancements for A/R payment card use. It also provides integration and financial advisement services for Fortune 500 companies by connecting their enterprise ERP systems directly with credit card processor gateways and financial institutions. Primary focused on SAP and Oracle EBS, We provide a suite of application components that facilitates card authorization, settlement and reconciliation. Our products include CardConnect for SAP certified payment card enablement, CardSecure/TokenSecure for PCI-DSS compliant encryption and tokenization of payment cards and other personal data. CardSolutions provides a wealth of reports and utilities to enhance and facilitate payment card implementation in any SAP environment.ROLES AND RESPONSIBILITIES:Functional knowledge in SD and FI modules, particularly SAP OTC SPOC for the SAP ERP integration's for SAP Customers for our products such as CardConnect, CardSecure/TokenSecure using SAP JCo 3.0 connectors to build up the interface Handling the SAP project management for all our SAP customers like AmeriGas ,IMC, GE Oil & Gas, GE M& C, who are live with our CardConnect products and gateway services Involved in SAP ABAP Developments, code modifications and enhancements for Accounts Receivables (A/R) payment card use to cater the business needs of our SAP customers Show less

Specialized in SAP Basis Performance Tuning, Database Administration tasks, System Administration tasks before, during and after the SAP Go-Live, Earlywatch & Quality Assessment Services for R/3, EP & GTS systems. Provided guidance & recommendations for Hardware sizing, resource allocation and DB backup strategy. Monitored CCMS alerts, system logs, ABAP dumps, update & lock errors. Performed technical trouble shooting, documented business process steps & best practices. Worked with message… Show more Specialized in SAP Basis Performance Tuning, Database Administration tasks, System Administration tasks before, during and after the SAP Go-Live, Earlywatch & Quality Assessment Services for R/3, EP & GTS systems. Provided guidance & recommendations for Hardware sizing, resource allocation and DB backup strategy. Monitored CCMS alerts, system logs, ABAP dumps, update & lock errors. Performed technical trouble shooting, documented business process steps & best practices. Worked with message solving with the RCA team for MaxAttention Customers & Escalations.In-Depth analysis & tuning of ABAP Code Performance using SAP ABAP Debugger & Tracing toolsSingle Point Of Contact for GTS service delivery in SAP Labs India BangalorePerformance monitoring using Solution Manager Diagnostics & Wily Introscope for Java based systemsRemote Support Advocate for various customersHandled service delivery for Maintenance At Risk (MAR) customers with sheer diligencePerformed Expert On Demand (EOD) requestsHandled CRM activities, as a DEA, during VCoE rotations to US of, production down situations for escalated customers like Marks & Spencer, Coke, PepsiCo, etc. judging case criticality and providing 360° Feedback (Team 1, Team2 and Team 3)Solved Customer/Internal messages related to Performance issues as a 2L Resource in Backoffice (Team1-4)Analyzed Active Background Jobs, Tracing & Work Process Monitoring Monitoring SAP Buffers, DB Performance tuning and SQL Analysis Show less

Worked on rotation basis from India with teams CoE-Mobility, Enterprise Portal with SAP America Inc; providing comprehensive range of services that enable customers to continually improve core business processes while leveraging existing business solutions. Possess expert knowledge in delivering various below services both onsite/remote:Continuous Quality Check Services (Remote/Onsite)SAP Going-Live Support ServiceSAP Business Process Performance OptimizationSAP Security… Show more Worked on rotation basis from India with teams CoE-Mobility, Enterprise Portal with SAP America Inc; providing comprehensive range of services that enable customers to continually improve core business processes while leveraging existing business solutions. Possess expert knowledge in delivering various below services both onsite/remote:Continuous Quality Check Services (Remote/Onsite)SAP Going-Live Support ServiceSAP Business Process Performance OptimizationSAP Security Optimization ServiceSAP Upgrade Assessment ServiceSAP Solution Transition AssessmentOnsite Services Going-Live Support ServiceBusiness Process Performance OptimizationVolume Test OptimizationTechnical Integration Check(TIC) and TICXCustom Program OptimizationSAP Solution Management AssessmentExpert Guided Implementation for Performance Optimization Services (BPPO)Standard Traditional ServicesSAP Early Watch ServiceSAP Going-Live Services – Analysis, Verification, Optimization & UpgradeSAP OS\DB Migration ServiceSAP Remote Performance OptimizationIn-Depth analysis & tuning of ABAP Code Performance using SAP ABAP Debugger & Tracing toolsSingle Point Of Contact for GTS service delivery in SAP Labs India BangalorePerformance monitoring using Solution Manager Diagnostics & Wily Introscope for Java based systemsRemote Support Advocate for various customersHandled service delivery for Maintenance At Risk (MAR) customers with sheer diligencePerformed Expert On Demand (EOD) requestsHandled CRM activities, as a DEA, during VCoE rotations to US of, production down situations for escalated customers like Marks & Spencer, Coke, PepsiCo, etc. judging case criticality and providing 360° Feedback (Team 1, Team2 and Team 3)Solved Customer/Internal messages related to Performance issues as a 2L Resource in Backoffice (Team1-4) Show less