Sam Goyal Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Key Accomplishment as Technical Support Specialist:- Implemented VSS (Virtual Switch Stacking) to upgrade the IT Network Infrastructure, enabling increased efficiency, while facilitating reduced network troubleshooting and system failure occurrences. Key Accomplishment as Senior Client Support Specialist:- Implemented, configured, tested, and provided maintenance of Cisco Ironport Web Security Appliance, enabling the proxying of website, verifying website legitimacy and… Show more Key Accomplishment as Technical Support Specialist:- Implemented VSS (Virtual Switch Stacking) to upgrade the IT Network Infrastructure, enabling increased efficiency, while facilitating reduced network troubleshooting and system failure occurrences. Key Accomplishment as Senior Client Support Specialist:- Implemented, configured, tested, and provided maintenance of Cisco Ironport Web Security Appliance, enabling the proxying of website, verifying website legitimacy and identities, and blocking site as required. Responsibilities- Facilitate optimal processes through implementation of Netbrain, Nagios and HP Network Automation. - Demonstrate working knowledge of ITIL change, incident and problem management fundamentals.- Utilize OSPF, RIP, BGP, static routing, STP, and PVSTP to implement and modify various networks.- Employ IPsec, PPPoe, and SSL-VPN solutions to provide consummate support of remote access infrastructure.- Exemplify expertise in TCP/IP protocols such as SMTP, HTTP, SSL, and others, upholding system compliance. - Work with Cisco ACE and Netscaler Layer 2/3/4/7 load balancing, with attention to detail and accuracy.- Troubleshoot networks, identify deficiencies, and configure Riverband WAN Optimizers to enhance processes.- Uphold network security by creating and reforming policies using Checkpoint Firewall Policy Administration. - Use TCPDump and Wireshark to troubleshoot and resolve network related issues and deficiencies.- Implement and troubleshoot TCP/IP, IPX/SPX, SNA, Ethernet, Token Ring, Frame, Relay, and ATM protocols.- Showcase multifaceted Cisco proficiencies, including implementing and maintaining Ironport WSZ, configuring and troubleshooting Nexus 5000/7000 and 3850 (NX-OS) series switches, and utilizing ISE.- Consistently execute network configurations pertaining to VMWare and UNIX based applications.- Providing mentoring, training and development services. Show less

- Blended communication skills with technical expertise to provide network and desktop support to internal clients.- Resolved client issues in a timely manner, with consideration of priority clients and issues, exercising discretion.- Upheld optimal system functionality and facilitated client productivity by installing and configuring software. - Collaborated with clients to execute remote software troubleshooting on their computers, identifying issues.- Demonstrated expertise… Show more - Blended communication skills with technical expertise to provide network and desktop support to internal clients.- Resolved client issues in a timely manner, with consideration of priority clients and issues, exercising discretion.- Upheld optimal system functionality and facilitated client productivity by installing and configuring software. - Collaborated with clients to execute remote software troubleshooting on their computers, identifying issues.- Demonstrated expertise in applying ITIL fundamentals to all Assyst issued tickets, utilizing technical expertise. Show less

ITSM Security/Service Desk- Aligned Active Directory with Corporate Security policies, while managing users, groups, and exchange mailboxes.- Efficiently managed remote access accounts and troubleshot VPN connectivity to uphold network functionality.- Provisioned OCS and IBM On Demand accounts, utilizing time management, organization, and attention to detail.- Collaborated with clients and colleagues to effectively resolve AD, Outlook, and On Demand profile issues.- Provided… Show more ITSM Security/Service Desk- Aligned Active Directory with Corporate Security policies, while managing users, groups, and exchange mailboxes.- Efficiently managed remote access accounts and troubleshot VPN connectivity to uphold network functionality.- Provisioned OCS and IBM On Demand accounts, utilizing time management, organization, and attention to detail.- Collaborated with clients and colleagues to effectively resolve AD, Outlook, and On Demand profile issues.- Provided consummate assistance and support for applications based on triage, ensuring timely resolution.- Utilized decision-making skills to determine issue severity, coordinating and dispatching the appropriate teams.- Assisted with password resets, maintained contact databases and created application troubleshooting documents.- Fostered team’s professional development by training new and current employees on processes and applications. Acting Tier 1/Tier2 Technical Support Representative- Courteously and professionally supported clients, technicians, and MTS dealers in resolving technical problems.- Performed troubleshooting for technical issues regarding computer configurations, PC hardware, and PC software.- Assisted technicians in resolving complex customer computer deficiencies, while acting as Second Level Support. Show less

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