Liaising between guests and partners to resolve medium to high complexity issues via phone and emailProviding accurate, valid, and complete information by using the right tools, methods, and processesEnsuring a high level of customer service and a positive guest experienceTaking part in new projects and tests

• Enhanced guests’ dining experience by delivering food at a timely efficiency and providing finest personal service.• Responsible for inventory management by refilling beverage stock to assure restaurant is facilitated.• Assisted servers by bussing tables and helping on side works as polish and restaurant reset.

• Improved guest stay by assisting with housekeeping daily operations including guest room and public area inspecting, coordinating, guest requests completing and supply purchasing.• Contributed to enhancing guest dining experiences by preparing and making food in the cold lines, placing orders through POS system, and providing excellent service within the restaurant and room service.• Administrated the kitchen and bar’s inventory by counting, purchasing and restocking to guarantee enough inventory for the operation.• Assisted check in and out approximately 15 guests daily on PMS, collaborated with other departments to receive and deliver guest request in a timely manner to enhance guest experience.

Participate in recruitment, training, promoting, demission and enterprise culture building. Prepare the file for the annual audit.

Professional table service in separate room and sometimes banquet.