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Cs Guest SpecialistBooking.Com Nov 2018 - Nov 2021Shanghai City, ChinaLiaising between guests and partners to resolve medium to high complexity issues via phone and emailProviding accurate, valid, and complete information by using the right tools, methods, and processesEnsuring a high level of customer service and a positive guest experienceTaking part in new projects and tests -
Food Runner/ Server AssistantThe Ritz-Carlton Hotel Company, L.L.C. Feb 2018 - Apr 2018United States• Enhanced guests’ dining experience by delivering food at a timely efficiency and providing finest personal service.• Responsible for inventory management by refilling beverage stock to assure restaurant is facilitated.• Assisted servers by bussing tables and helping on side works as polish and restaurant reset. -
InternBenchmark, A Global Hospitality Company May 2017 - Aug 2017Miami/Fort Lauderdale Area• Improved guest stay by assisting with housekeeping daily operations including guest room and public area inspecting, coordinating, guest requests completing and supply purchasing.• Contributed to enhancing guest dining experiences by preparing and making food in the cold lines, placing orders through POS system, and providing excellent service within the restaurant and room service.• Administrated the kitchen and bar’s inventory by counting, purchasing and restocking to guarantee enough inventory for the operation.• Assisted check in and out approximately 15 guests daily on PMS, collaborated with other departments to receive and deliver guest request in a timely manner to enhance guest experience. -
Hr AssistantHotel Indigo Jun 2016 - Aug 2016Tianjin City, ChinaParticipate in recruitment, training, promoting, demission and enterprise culture building. Prepare the file for the annual audit. -
F & B ServerShengzhou Hotel Jul 2014 - Aug 2014Shaoxing, Zhejiang, ChinaProfessional table service in separate room and sometimes banquet.
Yifan Jin Skills
Yifan Jin Education Details
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Hospitality Administration/Management -
Hospitality Administration/Management
Frequently Asked Questions about Yifan Jin
What is Yifan Jin's role at the current company?
Yifan Jin's current role is Graduate from Florida International University Chaplin School of Hospitality and Tourism Management.
What schools did Yifan Jin attend?
Yifan Jin attended Florida International University, Florida International University, Tianjin University Of Commerce China.
What skills is Yifan Jin known for?
Yifan Jin has skills like Microsoft Office, Office Equipment Operation, Food And Beverage, Social Media, English As A Second Language, Chia, Human Resources, Property Management Systems, Customer Service, Chinese History, Hotel Management, Chinese Culture.
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