Gonçalo Antunes Email & Phone Number

Cascais

As an Ecommerce Specialist at papponni, I have been responsible for managing and optimizing the online presence and sales performance of the company. I oversee the development and maintenance of the ecommerce platform, ensuring a seamless and user-friendly shopping experience for customers• Interacted with and sold to e-commerce customers and delivered prompt and courteous service.• Maintained working knowledge of company products, services and promotions.• Boosted online sales by implementing effective SEO strategies and optimizing product listings.• Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.• KPI analysis: sales, history, abandoned carts, analysis of categories in general and individual products.• Analysis of the customer journey: Identifying and resolving technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.• Streamlined order fulfilment processes, enhancing efficiency and reducing shipping timeframes.• Managed inventory levels for accurate stockkeeping, reducing backorders and maintaining customer satisfaction.• Configured, added and removed items and images to provide most accurate representation of products on company's web portal.• Analysed web analytics data to identify trends and make data-driven decisions for marketing initiatives.• Experience in content management: insertion, updating, highlighting and deleting products in store• Insertion of prices and descriptions• International experience working with different markets, analysing markets and trends.

Netherlands

As an Order Fulfilment Associate at Free Record Shop, I was responsible for ensuring the accurate and timely fulfilment of customer orders. I coordinated with warehouse staff to receive, pick, pack, and ship orders, ensuring that all products were properly packaged and labelled.I maintained inventory records and monitored stock levels to ensure product availability. I also handled customer inquiries and resolved any issues related to order fulfilment, ensuring customer satisfaction.• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.• Streamlined order fulfilment processes by implementing efficient picking and packing techniques.• Assisted in training new associates, sharing best practices for efficient order fulfilment operations and creating a supportive team environment.• Created and updated regular inventory reports and records.• Analysed inventory data to identify and address stock discrepancies.• Labelled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.