• Manage the team of CA7 Leads/experts and ensure high service delivery and execution • People Management (leadership role, team management, mentor and retention) • Lead Incident Management, Request Management & Problem Management• Formulate, Implement, Track career path & Individual Development Plans of each member in the Team• Manage programs, processes and Metrics along with other tasks• Drive cross functional projects to deliver business value for the… Show more • Manage the team of CA7 Leads/experts and ensure high service delivery and execution • People Management (leadership role, team management, mentor and retention) • Lead Incident Management, Request Management & Problem Management• Formulate, Implement, Track career path & Individual Development Plans of each member in the Team• Manage programs, processes and Metrics along with other tasks• Drive cross functional projects to deliver business value for the team• Collaborate with mainframe services team to improve tools, processes and reporting dashboards• Motivate team to analyse historical data to build quality improvement initiatives Show less

Microsoft Azure, PCF, Mobile Applications, SPLUNK, Dynatrace, BMC Remedy, Pega Development, Power Automate• Lead IT operation for Connected Vehicle platform and Consumer mobile application• Lead Incident Management, Request Management, Problem Management, Lead triage bridge, IT Advisory communication management• Lead Pega and Power automate automation initiatives• Lead On-call escalation through Splunk On-Call for Alerts and BMC Critical/High tickets• Lead Demand Management… Show more Microsoft Azure, PCF, Mobile Applications, SPLUNK, Dynatrace, BMC Remedy, Pega Development, Power Automate• Lead IT operation for Connected Vehicle platform and Consumer mobile application• Lead Incident Management, Request Management, Problem Management, Lead triage bridge, IT Advisory communication management• Lead Pega and Power automate automation initiatives• Lead On-call escalation through Splunk On-Call for Alerts and BMC Critical/High tickets• Lead Demand Management and Operation support engagement• Lead trainer for Pega RPA Studio - 5-day training • Lead in supporting Ford Pass Mobile application AP market launches• Lead operations knowledge management for complex ecosystem• Managing stakeholder communication across multiple lines of business/IT team on operational metrics, process changes, escalations, etc.• Collaborate with Global teams (NA/EU/AU/NZ/CN) • People development and mentoring Show less

SAP ECC 6.0 , CRM – 7.0, HP – QC, MS SharePoint, Clarity, SAP Business Objects, BMC Remedy. Microsoft Visio, Microsoft Project• Understand customer and user requirements, their strategies & goals; Describe workflow and high level requirements for IT solutions to support the business processes. • Prepare root cause analysis, impact analysis, and interface analysis to determine a temporary or permanent solution.• Participate in peer reviews of work products derived from requirements… Show more SAP ECC 6.0 , CRM – 7.0, HP – QC, MS SharePoint, Clarity, SAP Business Objects, BMC Remedy. Microsoft Visio, Microsoft Project• Understand customer and user requirements, their strategies & goals; Describe workflow and high level requirements for IT solutions to support the business processes. • Prepare root cause analysis, impact analysis, and interface analysis to determine a temporary or permanent solution.• Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly and obtain sign-off from stakeholders. • Managing vendor team members and building relation with vendors• Ensure IT delivery according to critical success factor and reporting IT metrics to management and business stakeholders• Communicating with project stakeholder’s time-to-time to discuss and share the project development status, issues, risks and dependencies. • Update the senior management on various activities through presentation, status report and clarity scorecards. Extending post-implementation, maintenance and support. • Involved in preparing Business case, Gap analysis, Stakeholder analysis, SOW, Estimation, project charter, scope identification, and communication plan preparation.• Liaise between Project sponsor, Business team, Functional and Developers throughout the development of implementation lifecycle. • Write requirements specifications clearly, simply, unambiguously and concisely according to standard templates of the organization. • Develop Test Cases and Test Scripts along with Testing Team based on Requirement Specification. Extensively involved in Unit Testing, Integration Testing, Regression Testing, and Performance Testing.• Participate in audit (Sox, SCRP, GAO,PwC) and other compliance activities as assigned and complete action items for mitigation and rectification. Show less

Release schedule for stamping & Blanking shopsCo-ordinate with material handling team to ensure zero line stop in stamping, blanking & body shopPublish Plan vs actuals and report to managementOptimize batch size to achieve better efficiency and lean inventoryDemand Management and shift rationalizationSteel supply chain for Coils(Blanking) and sheets(Stamping)Release forecast and dispatch plan to steel supplier inline with vehicle productionMaintain optimal steel… Show more Release schedule for stamping & Blanking shopsCo-ordinate with material handling team to ensure zero line stop in stamping, blanking & body shopPublish Plan vs actuals and report to managementOptimize batch size to achieve better efficiency and lean inventoryDemand Management and shift rationalizationSteel supply chain for Coils(Blanking) and sheets(Stamping)Release forecast and dispatch plan to steel supplier inline with vehicle productionMaintain optimal steel inventory for both local and imported steelsCoordinate with Steel supplier, Engineering & Pre production team in finding alternative specs during steel crisis situationSupport finance team in steel supply vs rejection reconciliation in co-ordination with material handlingRelease service parts schedule for stamping, Body and Paint shopRelease schedule for new model to fulfil initial stock at service parts warehouse and dealerDevelop stock pile strategy for plant maintenance shutdown or discontinuing modelsLaunch vehicle order placement and validation to supplier requirement release Show less

Production ManagementPlan and schedule service part productionLead Natural work groupSupport wind noise and water lead variability reductionControl consumable & scrap costImprove Safety Behavior Index

Production ManagementDemand Management for new modelsCo-ordinate with Materials team to ensure continuous material flowLead Kaizens implementationPerform work study and address the ergonomic issues

Production planning and scheduling for Press shopReduction in die change over time (Single Minute Exchange of dies)Optimize the Batch size to improve efficiency and maintain appropriate inventory levelUpdate and maintain operation instructionsTrack and control the consumables/scrap cost