Gordon Patzalek

Gordon Patzalek Email and Phone Number

IT Enthusiast | Proactive IT Solutions | Busy Dad of 3! @ switchboard technical solutions
Gordon Patzalek's Location
Hannon, Ontario, Canada, Canada
Gordon Patzalek's Contact Details

Gordon Patzalek work email

Gordon Patzalek personal email

About Gordon Patzalek

I'm an IT Enthusiast, dad of 3 adorable little ones, and a music lover. I've been in IT in one way or another professionally since the around 2006. Much earlier if you include the tinkering I used to do on my dad's computer way back in the mid 90's!From building my own computers when I was 16 to performing infrastructure upgrades and migrations later on in my career, I've always enjoyed all aspects surrounding computers.I started my career on the hardware side of things, performing break/fix and other bench related duties from shipping and receiving, parts ordering and more across a couple different companies.Then I moved onto the more "advanced" side of IT, with automation (via CMD, PowerShell, RMM Scripting, etc.), systems management (via handling internal IT from user creates to system upgrades), and more!Since moving to the more administrative side of IT, I also keep finding myself drawn in to become to subject matter expert of backup systems and disaster recovery scenarios. I have worked with a bunch so far with great understanding of the ins and outs of them (both on-premise to cloud backup solutions). Ensuring you have good backups (and that they work!) is the key to success when disaster strikes a business (or a person!). I'm lucky enough to have a decent home lab which allows me to continue on with my own education through setting things up myself from scratch and seeing how they work (or break things and drive my family crazy). Continuing my own IT knowledge is paramount to my success in the IT industry - things move so quickly that if you blink, there will be something new replacing what you're working on!My favourite IT-related Haiku:It's not DNSThere's no way it's DNSIt was DNS -- ssbroski

Gordon Patzalek's Current Company Details
switchboard technical solutions

Switchboard Technical Solutions

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IT Enthusiast | Proactive IT Solutions | Busy Dad of 3!
Gordon Patzalek Work Experience Details
  • Switchboard Technical Solutions
    Network And Systems Administrator
    Switchboard Technical Solutions Oct 2024 - Present
    Burlington, Ontario, Canada
  • Sysgen Solutions Group
    Technical Account Executive
    Sysgen Solutions Group Mar 2023 - May 2024
    Edmonton, Alberta, Canada
    Provide onsite and remote technical support for clients. Troubleshooting all issues including remote access, networking, server and desktop support.Provided proactive support, reports and IT Road mappingProvided escalation support for junior technicians. Documentation of infrastructure as well as processes and procedures.
  • Unemployed
    Unemployed
    Unemployed Dec 2022 - Mar 2023
    Edmonton, Alberta, Canada
  • Sirkit Ltd.
    Centralized Services - Level 2 Technician
    Sirkit Ltd. Dec 2021 - Nov 2022
    Edmonton, Alberta, Canada
  • Yardstick Technologies Inc.
    Centralized Services Technician / Senior Noc Analyst
    Yardstick Technologies Inc. Sep 2014 - Aug 2020
    Edmonton, Alberta, Canada
    Network Administrator of MSP utilities and tools (e.g. AD/email, user setups, ConnectWise and LabTech) as well as internal staff user setups.First line of defense for automation of really anything (PowerShell, CMD, RMM Automation, etc. )Last line of defense before general service tickets escalate outside of service desk to senior architects.Backup strategy and implementation across multiple business vectors:- StorageCraft ShadowProtect- Azure BackupsMember of Technology Steering Committee:- guided technological advancement within business unit(s)- tested and implemented new technologies for business unit(s)- provided technical documentation for business unit(s)Mentor to new and existing staff.- assist with new employee on-boarding- ensure all requisite hardware/software present prior to start- provide necessary training
  • Yardstick Technologies Inc.
    Bench Services Technician
    Yardstick Technologies Inc. Feb 2012 - Sep 2014
    Edmonton, Alberta, Canada
    - Re-built Bench Services from the ground up- Introduced new imaging service initiative to expedite customer setups (Microsoft WDS/MDT)- Developed the shipping/receiving experience for company- setup customer devices with customized requirements as per customer
  • Telecom Computer
    Service Technician
    Telecom Computer Apr 2011 - Jan 2012
    Responsible for diagnosing and fixing desktop/laptop computer systemsParts ordering, shipping and receivingCreate service tickets for clients for on-site service, respond to general emails/phone calls from clients as well as "walk-in" customers
  • Trios College Of Business Technology Healthcare
    Network Technician Assistant
    Trios College Of Business Technology Healthcare Jul 2010 - Apr 2011
    Responsible for taking care of all low-level technical issues throughout the campus (i.e. computer/printer installation and troubleshooting)
  • Best Buy
    Operations Technician
    Best Buy Mar 2010 - Apr 2011
    Test and send out customer units for repair. Manage Service plan exchanges, as well as helping to assist customers with returns/exchanges/customer issues.
  • Best Buy
    Operations Senior
    Best Buy Oct 2008 - Mar 2010
    Assistant Supervisor of the Operations department at Best Buy. Helped oversee the whole Operations department, responsible for the store safe, all tills, assisting with being Manager on Duty when needed.
  • Best Buy Canada Ltd.
    Operations Technician
    Best Buy Canada Ltd. Jan 2008 - Oct 2008
    Responsible for performing returns, sending out customer units and dealing with service returns and exchanges; Warranty claims submissions and reporting
  • Geek Squad
    Counter Intelligence Agent
    Geek Squad Sep 2007 - Jan 2008
    Responsible for checking in and testing customer computers, ordering and shipping parts/units, performing in-store setups on computers
  • Best Buy Canada Ltd.
    Computer Sales Associate
    Best Buy Canada Ltd. Jul 2006 - Sep 2007
    Assisted customers in choosing computers and accessories to purchase that fit their needs/lifestylePersonal InterestsBuilding and maintaining both new and old computer systemsLearning about new and exciting new technologies and how to use themTinkering with different gadgets and finding out how to use them

Gordon Patzalek Skills

Troubleshooting Active Directory Software Installation Networking Technical Support Customer Satisfaction Customer Service Hardware Computer Hardware Windows Windows 7 Computer Repair Windows Server Windows Xp System Administration Network Administration Vmware Firewalls Vmware Infrastructure Hardware Support Microsoft Exchange Virtualization Servers Wsus Microsoft Certified Professional Help Desk Support Dhcp Dns Server Administration Comptia A Certification Comptia Network Certified Vpn Routers System Deployment Vmware Esx Os X

Gordon Patzalek Education Details

  • Trios College
    Trios College
    Network Engineering
  • Cathedral High School
    Cathedral High School
    2007

Frequently Asked Questions about Gordon Patzalek

What company does Gordon Patzalek work for?

Gordon Patzalek works for Switchboard Technical Solutions

What is Gordon Patzalek's role at the current company?

Gordon Patzalek's current role is IT Enthusiast | Proactive IT Solutions | Busy Dad of 3!.

What is Gordon Patzalek's email address?

Gordon Patzalek's email address is gp****@****ail.com

What schools did Gordon Patzalek attend?

Gordon Patzalek attended Trios College, Cathedral High School.

What skills is Gordon Patzalek known for?

Gordon Patzalek has skills like Troubleshooting, Active Directory, Software Installation, Networking, Technical Support, Customer Satisfaction, Customer Service, Hardware, Computer Hardware, Windows, Windows 7, Computer Repair.

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