Gerard Paulin Email & Phone Number

Montreal, QC, CA

Panama City, Panamá, Panama

We are more than a contact centre; we are your brand ambassadors, client whisperers, and partners in success. We deliver exceptional client experiences that transcend expectations, forging deep connections that fuel loyalty and accelerate growth. Our dedicated experts collaborate with you to create unforgettable moments that elevate your brand's reputation.

Montreal

SquadForce delivers the strategic roadmap and innovative tools to optimize your call center's performance today and prepare for the AI revolution.We are your trusted guide in the evolving world of customer service. Our team of experts provides tailored strategies, cutting-edge technology implementation, and infrastructure enhancements, ensuring your call.

Tbilisi, Georgia

Outsourced Customer Service providing Operational efficiency, Customer engagement, Automated customer support technology and Business Intelligence/Analytics

Montreal, Canada Area

Manage a team of Project Managers, CRM specialists, Marketing intelligence Analyst, Marketing Developers and Data scientists across Multiple régions Marketing Intelligence – driving value in the marketing function by providing customer insights and building some marketing predictive modelsCRM: Database Specialist, Content Management Specialist, Web.

Montreal

Business Intelligence: lead a team of Marketing Analysts – driving value in the marketing functionCRM: lead a team of CRM Database Specialist, Content Management Specialist, Web Analyst, and Traffic Coordinator.Involvement in key decisions related to CRM strategy across the brandsWork with key stakeholders to define strategy and plan to meet current and.

Montreal, Canada Area

Responsible for the overall marketing budget and strategy for 2 brands.Create and manage marketing Strategy for each in order to deliver maximized revenue at all stages of the customer life-cycleLead the marketing team (Brand Managers, Campaign Specialists, Social Media coordinators, CRM Specialists, BI Analysts and Affiliates Representatives) to ensure.

Montreal, Canada Area

Responsible for on line poker P&LResponsible for defining the brand strategy Responsible for the marketing strategy and activity for Quebec and together with CPN partnersWorking closely with Product, Marketing and OperationsSetting up Quebec related tournaments and promotionsPoints of contact for any product related issues,Representing Loto-Quebec within.

Montreal, Canada Area

Consultancy in the following areas:Marketing projects - Products launch, Market study, Marketing campaign, Brand guidelineCost efficiency projects.Audit of existing structures and recommendations.Setting up of Customer facing department.Customer Operations and Digital Marketing Strategy.Deployment of company strategy within customer facing team.Process and.

Malta

Responsible for the Customer Operations of Betfair Ltd,Managing a team of 100 employee, including UK Games Helpdesk and International Helpdesk, Telephone betting Brokers, Sales and Market Operations,Overseeing all Customer Facing Operations in Malta, Setting up of the International Telbet Broker team,Reorganization of the Helpdesk department,Process and.

Malta

Responsible for the Customer Support Operations, Office Management (real estate) and ITManaging a team of 50 employees (3 directs reports) in 4 different countries – Malta, Poland, Malaysia, SpainMember of the executive team of expekt.comParticipating in Expekt strategic road map set up (Destination 2009), defining company strategy,Creation of Customer.

Netherlands

Managing a team of 55 people (3 direct reports) in charge of all logistical and financial claims with Nike retailers.Account Management (customers visit and negotiation with customers Head Quarter), Direct reporting to European countries on weekly bases,Setting up and implementation of new working process with Intersport and Sport 2000 Germany,Setting up.

The Hague Area, Netherlands

Recruiting for the French Customer Service,Developing the department structure jointly with the appropriate services (HR, Support Services)Working closely with the Projects Managers on the definition of the CS Policies,Setting up reporting document and tools for the Management Team,French web site testing before the launch.Managing a bilingual team (French.

Marseille Area, France

Setting up the Call Centre,Managing 75 CS Reps,Scheduling (14 different shifts) and Statistics (ACD CCS 4400 Alcatel) Manager,Harmonising working processes with internal customers,In-service training Manager

France

Recruiting new CS Reps,Setting up the Department for regular customers (procedures, structures, policies),Developing customers loyalty (outgoing and incoming calls),Managing 10 CS Reps,Creating sales tools,Appraising individual performances to achieve those targets and developing individual carrier development plans,In-service training Manager,Statistics.

University Degree, Sociology

Six Sigma Yellow Belt Certification, Process Improvement

University Degree, Business And Economy