Ems Operations & Safety Manager
▪Managed operations for the emergency services department while leading a team of 14 EMTs, paramedics, and emergency responders across three Audubon campuses.▪Coordinated emergency services operations for major events including Easter, Mother’s Day, Zoo To Do Gala, Scales and Ales, and Boo at the Zoo along with other high-attendance days.▪Utilized process improvement skills to streamline provider workflows and claims processing efficiency through digitization of call volume tracking, patient care reports, and employee injury reporting.▪Communicated robust, self-developed analytics to executives, safety committees, and other stakeholders to identify trends in staffing, call volume, and workplace safety.▪Developed a semi-autonomous system for inventory tracking and ordering that reduced waste and excess inventory stock by 40 percent.▪Coordinated emergency services response in full-scale emergency exercises including escaped animal, venomous snake bite, unresponsive diver, and emergency evacuation drills.▪Assisted in a full-scale workplace safety audit of downtown facilities that identified 38 safety infractions, saving over a quarter million dollars in potential OSHA fines.