Gena Pellechio Email & Phone Number

Charleston, South Carolina Metropolitan Area

- Overseeing all areas of Front Office: Front Desk, Valet, Doorman, Bellman, and PBX- Creating curated pre-arrival experiences for VIP guests and groups and elevating their in-house experience- Deescalating sensitive guest issues and high touch guests - Maintaining Rooms Inventory, Payroll processes, Scheduling, and Training/Development SOP’s- Responsible.

Charleston, South Carolina, United States

- Assisted guest with the registration process providing a warm welcome to the property- Answered complicated billing questions in an efficient and timely manner- Tended to guest requests regarding multiple departments- Obtained the Front Office Departmental Trainer Certification- during which I created multiple SOP's, training materials, and was the sole.

Charleston, South Carolina Metropolitan Area

- Answered incoming calls from outside callers and internal guests- Maintained efficient multitasking skills by answering guest questions and maintain the Nuvola Ticket System for internal guest request -Provided vast knowledge of the Hotel services, outlets, and offerings.

Bluffton, South Carolina, United States

- Assisted with rental reservations - Kept up with the maintenance of house; weekly cleanings, service needs. - Assisted with keeping a schedule for the three houses

Parsippany, New Jersey, United States

- Maintained a clean and organized storefront- Prepared cold and hot foods in a timely manner -Operated front of house -Attended to customer needs

Chester, New Jersey, United States

- Clean and ran the fitting rooms-Effective customer service skills -Unpacked and distributed clothing items to women's and teen section