Glyn Phillips, Pmp Email & Phone Number

Penngrove, Ca, Us

Petaluma, California, Us

Arlington, Virginia, Us

•Test and troubleshoot mechanical and electrical subsystems and final assemblies.•Coordinate with Production Technicians and Engineering to validate and improve assembly documentation.•Work with manufacturing engineers to refine process efficiency and improve product quality while reducing manufacturing costs.•Diagnose connectivity issues between ground station and aircraft utilizing Piccolo Command Center (PCC).•Complete final inspections of all surface and sensor components prior to Factory Acceptance Testing.•Utilize hand tools to fabricate, repair, and update various subassemblies for new and field units.•Ensure End Item Data Package documentation for each aircraft is properly completed.•Created checklists for new procedures according to previous specifications.

Petaluma, California, Us

• Handled P&L performance of business involving deliver, cost, inventory, quality and safety; emphasized on capacity growth and team development, exercising team leadership and management skills on-site and remotely.• Orchestrate daily operations, tracking and meeting weekly performance objectives by coordinating professional staff of on-site employees and remote contractors.• Discovered, cultivated, and executed innovative solutions and business strategies to center vision statements and company’s mission.• Established and induced beneficial B2B interactions by broadening sales team and enhancing communication between dealers and company. • Directed business growth by expanding staff capacity to 15, boosting production levels throughout market growth from COVID-19.• Started in technician position and attained GM role in Q3 2020, within 6 months, overseeing all departments within Castle; guided business through COVID-19 and raised 2020 sales 0.66% over 2019, coming out of -17% in Q1 and Q2.• Recruited, mentored, and directed marketing team to enhance 2021 YTD Metrics by 35% in revenue, 40% in orders, and 41% in site visits compared to 2020 performance.• Pioneered new product introduction (NPI) which needed tracking and controlling cross-functional team; Increased new model sales by 50% in 2021 Q3 over highest yearly total of previous model.

Petaluma, California, Us

• Operated, organized, and trained a professional custom bike-building team, collaborating with vendors, production crew, and customers.• Acted as key channel for customization, coordinating, and resolving issues with all builds; partnered with sales and marketing cross-functional team, boosting market share and enhancing customer conversation levels.• Monitored invoicing orders via Airtable, Google Sheets, and other software; composed Google Form to perform automatic compatibility checks and produce Bill of Material, optimizing tedious procedures to save time and money.• Cooperated with engineering department on innovative product creation, devising an adapter with 3D printer and Fusion 360 (CAD) for incompatible pieces on custom bikes.• Interacted with professional staff, vendors, dealers, and customers on phone and email to resolve inquiries regarding payment issues, order status, products, and other relevant topics.• Overhauled sales process and systems to achieve revenue goals, hitting targets of revenue increase.• Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organization vision.• Partnered with Lead Team and Managers to develop and improve Standard Operating Procedures.• Collaborated with inventory management to schedule deliveries and improve on-hand inventory opportunities.

-Launched business specialized in custom inlays on bicycle components. Customers or companies send designs or logos that are inlaid using wood, shell, or metals to personalize various parts of the bicycle such as head badges or stem top caps. -Used Fusion 360 and a 3D printer to prototype and develop fixtures.

Old Fort, Nc, Us

-Wrote and edited SOPs, visual guides, and checklists for production tasks.-Worked with staff to identify undocumented work functions and developed necessary records.

Old Fort, Nc, Us

• Recruited as Customer Service Representative, and through exceptional performance earned Production Coordinator role, in part for flexibility in new environments and capacity for new skills; experienced in almost every aspect of business, whether website design, customer service, or production.• Troubleshot lean manufacturing production software through discovering and resolving software bugs, limitations, and shortcomings by working with employees, contractors, and vendors.• Delegated production schedule of 7 employees by applying project management software to convey to subordinates the escalation and aspects of work requirements.• Aligned time studies for production tasks that investigated process improvements for decreasing any time and labor.• Identified and eliminated inventory discrepancies with several types of inventory management software, physical counting, and other supplementary tools.• Managed all active projects in production, as well as the workflow coordination of manufacturing employees.• Updated production schedule utilizing Google Sheets and proprietary software manage production teams and vendors for timely delivery, and kept customers apprised of most up to date delivery schedule.• Communicated with vendors concerning orders placed, answered any questions about projects and confirmed delivery dates and shipping methods.

Old Fort, Nc, Us

-Created a user-friendly metric system on Google Drive that quantified key performance indicators for customer service tasks including inbound/outbound calls, emails answered, and returns processed.-Chaired the ‘Product Review Board’ meeting that documented quality control and functional issues related to existing products for the purpose of identifying systematic problems and developing recommended fixes for new products.-Integrated a Repair Request form into the company website that improved tracking of repair item journey and quality of customer interaction.-Provided excellent customer service by identifying solutions for customers when handling returns, warranty issues, repairs, or other situations.-Wrote copy for the website and emails and utilized CSS and HTML to create new product pages under shifting and competing deadlines.-Tracked customer orders and other shipments by communicating with the distribution center.-Received and processed all incoming shipments and packaged all outbound shipments.-Developed and documented the returns process in an SOP.-Hired and trained another Customer Service Sherpa.

• Achieved General Manager position from Bike Mechanic role after displaying performance of implementing innovative systems into existing environments, attaining optimized processes to increase productivity.• Built and executed inventory system to enhance inventory accuracy, monitoring serial numbers to raise workflow efficiency when handling warranty issues, insurance claims, and other issues.• Tasked with procurement of $400K+ annually alongside predicting renewed product demands, lowering shipping costs, and raising inventory accuracy.• Integrated modern special-order system to decrease ordering time from 3-4 hours to 1 hour a week, preventing double and incorrect orders.• Improved service write-up and check out efficiency due to overhaul of UI design of Point of Sales menu layout.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Assigned tasks and oversaw the direction of employees to ensure compliance with safety procedures and quality control guidelines.

• Attended regularly Board meetings and Executive Committee meetings, making serious commitments to participate in and actively lead committee work.• Maintained records and meeting minutes to ensure effective and timely communication amongst Board members and food bank administration.• Actively devised, supported and promoted the food bank’s mission, vision, strategic goals, and policy positions.• Advanced command of MS Office along with strong business and financial management skills; utilized technology to elevate efficiencies, boost productivity, save costs and improve processes.• Technically skilled administrative support professional valued for multitasking strengths, organizational abilities and diplomatic handling of confidential.

• Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.• Excelled at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction, and bottom line.• Skilled relationship builder with the proven ability to work with different personality styles.• Conducted legal research and case investigations, handling confidential information, articulating and preparing persuasive legal arguments, motions and agreements.• Practiced knowledge of rules of procedure, mandatory disclosure requirements, preparation of pleadings, correspondence and e-filing.

Madison, Wi, Us

PS103 Introduction to International RelationsPS201 Introduction to Political PhilosophyPS104 Introduction to American Politics and Government-Encouraged small group discussions on International Relations.- Counseled students on study strategies and writing improvement techniques.

Used various means of communication such as e-mail, fax, Internet chat programs, and the telephone to communicate with clients and our transportation teams.Analyzed sales by using database to evaluate various factors such as time, location, and moving needs.Solved client conflicts by communicating with clients, terminal managers, and drivers.Negotiated terms of contracts according to client needs.Generated $300,000 in sales in less than 6 months.

Assisted with all constituent services on a variety of issues from immigration problems, veterans assistance, Black Lung disability claims, issues with the U.S. Postal Services, and others.Advised constituents on the proper procedure to solve problems on their own.Worked to solve problems for constituents of varying complexity using methods such as open source information, government websites, and using local contacts available to the regional office.Answered inquiries about Senator Webb's policies and on issues such as military, health care reform, and cap and trade.Handled a variety of confidential information that had to be sorted, copied, filed, and entered into a complex computer database for all of Senator Webb's casework in the state of Virginia.

Taught English as a Second Language to over 1400 students.Developed lesson plans according to the students' abilities.Worked with Thai nationals to develop and coordinate English seminars for students.Counseled individual students on learning strategies.Drafted, edited, and proofread documents prepared by either myself or Thai teachers and staff.Developed a Standard Operating Procedure for future foreign teachers and student teachers that helped manage work relationships more effectively.

Washington, Dc, Us

Granted a SECRET interim security clearance.Drafted reports on pertinent political and economic issues in Australia on varied topics such as the Australian military, human rights abuses, and weapons proliferation.Researched issues for other officers using both open source and classified information.Planned meetings with both international and domestic agencies for visiting officers.Assisted in planning and executing Embassy functions.Compiled, proofread, and updated information on the Australia country page from several different departments.Drafted speeches for the ambassador.Drafted a detailed plan of action for all movements for the U.S. President's Asia Pacific Economic Cooperation visit in Sydney.Researched potential trips for the U.S. President that integrated leisure with public diplomacy.

B.A., International Studies

Ma, Southeast Asian Studies

Education record

Education record