Graham Pionkowski Email & Phone Number

Phoenix, Az, Us

United States

United States

Alotten empowers companies to embrace strategies that elevate their people as their most competitive advantage, so they can accelerate success through every phase of growth. Learn more at www.alotten.com.

Pleasanton, California, Us

Degreed is a HR technology company (SaaS) that offers an upskilling platform for employees that connects learning, talent development and internal mobility opportunities in one place.

Denver, Colorado, Us

Lever is a HR technology company (SaaS) that offers applicant tracking (ATS) and candidate relationship management (CRM) software for managing the recruitment process. As Lever’s VP of Customer Success, I combined my passion for creating an exceptional customer experience with my drive to empower companies with the modernized technology capabilities to make talent their biggest competitive advantage.▸ Pioneered and led a new business function, Customer Success, to serve as the voice of the customer and champion throughout the customer journey for the world’s most innovative talent teams and marquee logos like Netflix, Spotify, among many others; driving relationship-driven outcomes, value realization, and product adoption to ensure predictable customer retention and significant revenue growth.▸ Achieved positive net retention for first time in company history- Grew annual recurring revenue by 2x- Eliminated churn by >15% by implementing a customer education capability- Reached +90% customer satisfaction score- Scaled Customer Success team by 400%▸ Conceptualized and delivered 2 professional service offerings which enhanced pre and post-sale customer experience and created new revenue streams▸ Prioritized and delivered first customer-facing product roadmap▸ Orchestrated the successful migration of 700+ legacy customers to new software platform▸ Awarded first promotion to Vice President in company history

Austin, Texas, Us

Bazaarvoice is a digital marketing company (SaaS) that provides software which allows retailers to add authentic customer reviews to their websites. ▸ Modernized the full cycle recruitment function and led the global recruiting team for Austin’s premier technology firm. As a key contributor to the global HR leadership team, I served as a key advisor to the Chief People Officer and C-suite regarding the company’s talent strategy. Responsibilities included the management of a distributed recruiting team, talent attraction, diversity and university recruitment programs, executive search, recruiting operations, reporting and analytics, headcount planning and forecasting, vendor management, employer brand, events, and ownership of a multi-million-dollar budget.Consistently outperformed quarter-over-quarter staffing goals- Achieved >90% offer acceptance rate in highly competitive talent markets- Established a company culture of “always recruiting” and grew employee referral program to generate 30% of hires- Scaled the university recruiting program to support Engineering, Sales, and beyond- Increased workforce diversity by spearheading a diversity recruiting strategy▸ Empowered a data-driven recruitment strategy across all levels of the business▸ Strengthened the employer brand for talent attraction by revitalizing the company’s online presence, launched a new careers website, and streamlined the applicant experience▸ Eliminated significant agency fees and the need for recruitment process outsourcing▸ Spearheaded a talent technology transformation by implementing a new company-wide applicant tracking system, Workday HRIS integration, and supporting tech stack; resulting in significant increases to employee referrals, hiring efficiency, collaboration, and candidate experience

Traveling Think Tank provides research and advisory services for product development, commercialization strategy, and best practice.▸ Clientele spanned technology, healthcare, and higher education industries▸ Track record of repeat business and 100% client satisfaction rate

Madrid, Madrid, Es

Cintra is one of the largest private developers of transport infrastructure in the world headquartered in Madrid, Spain.▸ Led full-cycle recruitment for the North American business unit which includes the corporate office and four subsidiary companies▸ Built a nationwide university recruitment strategy and served as the company’s program liaison▸ Managed the day-to-day employee relations and HR administration activities including payroll, benefits (open enrollment), employee records management (HRIS), supplier management, training, corporate communications, performance management, on-boarding & off-boarding processes, and much more

Austin, Tx, Us

Lifesize is a worldwide video telecommunications company which provides high definition videoconferencing hardware and a cloud-based video collaboration platform.▸ Managed recruiting operations, owned the end-to-end TA tech stack, vendor relationships, and dual-hatted as a full-cycle corporate recruiter to fill high level global positions (sales, technical, G&A) across the Americas, APAC, and EMEA during a post-acquisition high growth. ▸ Key business partner to the CHRO, CFO and C-suite by providing regular in-depth reporting, talent market analysis and guidance to support the targeted recruitment efforts required to achieve the company's hiring objectives▸ Configured, optimized and maintained the applicant tracking system (Jobvite) and made continuous improvements to workflows and processes which enhanced recruiter efficiency, hiring productivity, and increased hiring manager and candidate experience

Raleigh, North Carolina, Us

Carquest is a large automotive parts distribution and retailer network.▸ Originally hired as an Human Resources Project Manager and promoted within a year to oversee the Recruiting Operations function which supported four business units with retail stores, warehouses and corporate offices throughout the United States, Puerto Rico and Canada. Responsibilities included day-to-day call center operations, ownership of recruiting systems, processes & technologies, corporate new hire onboarding, vendor management, recruiting metrics & reporting, and leading strategic initiatives.▸ Successfully built and implemented a paperless pre-boarding process which greatly improved the efficiency of the on-boarding process, ensured compliance and mitigated risk, and enhanced the new hire experience▸ Implemented metrics, scorecards, and dashboards to support all talent acquisition programs and KPIs▸ Created HR policies, standard operating procedures, processes, and a new employee handbook in order to drive consistency across all business units▸ Project manager for the implementation of an HR call center which provides expertise in employee relations, policy consultation, compensation, and benefits for employees in all company owned business units▸ Designed and delivered recruiting specific training in both the United States and Canada (e.g., behavioral interviewing)▸ Managed recruiting events and partnered with the marketing department to leverage advertisement opportunities (i.e., NASCAR, NHL Carolina Hurricanes, Boys & Girls Club, etc.)▸ Contributed to the company’s community outreach success by serving as a chairman on the American Heart Association Heart Walk committee for two years

Master’S Degree, Technology Entrepreneurship

Master’S Degree, Industrial And Organizational (I/O) Psychology

Bachelor’S Degree, Clinical, Counseling And Applied Psychology