1)Supervised daily store operations to ensure smooth and efficient workflow.2)Managed and trained a team of staff, providing guidance and support to achieve high performance.3)Coordinated with suppliers and handled inventory management to maintain optimal stock levels.4)Ensured high standards of customer service and resolved any customer issues or complaints.5)Implemented store policies and procedures, maintaining compliance with health and safety regulations.

Designed and deployed secure, scalable cloud solutions on Microsoft Azure using Terraform byfollowing the best cloud practices to reduce possible downtime.Designed the CI/CD pipelines using Azure DevOps with YAML configurations for better efficiencyand consistency in deployment.Coordinated with cross-functional teams in cloud security, design, and enforcement to achieveSOC 2 compliance and increase the level of adherence to security protocols.Improved monitoring and visibility of infrastructure using Azure Monitor and Log Analytics, whichenables them to respond in quicker times whenever an issue arises.

Customer Support Excellence: Provided efficient customer support, resolving inquiries, maintaining a positive atmosphere, and effectively utilizing customer relationship management tools to track interactions and follow up on inquiries and feedback.• Independent Task Management: Managed tasks independently with an 85% efficiency rate, ensuring smooth operations, and demonstrating problem-solving skills by effectively addressing customer inquiries and issues.• Effective Communication: Communicated effectively with customers, offering timely assistance, addressing complaints, and collaborating with colleagues to meet customer needs and achieve branch goals.• Accuracy and Efficiency: Maintained a 93% accuracy rate in picking, packing, and labelling products, optimizing order processing, and ensuring compliance with banking regulations and procedures during customer transactions• Adaptability: Demonstrated adaptability at Sports Direct by efficiently handling various tasks and responsibilities, quickly adjusting to changing work requirements, and effectively contributing to a dynamic retail environment.• Operation Management: Proficiently managed retail operations at Sports Direct, ensuring smooth and efficient processes, optimizing workflow, and implementing strategies to enhance productivity and customer satisfaction, achieving an efficiency rate of 82%.

Deployed cloud via Terraform, therefore enhancing infrastructure automation and reducingoperational costs to almost zero. The configuration of monitoring solutions with Azure Log Analyticsenhanced system uptimes, further reducing unplanned outages. Automation of scripts by PowerShell and Bash maintained routine cloud maintenance with reduced manual errors, hence making the process more efficient. Trained junior engineers in best practices of cloud security and DevOps, cultivating a safe and effective cloud environment.

Migration to Azure without any application downtime, upgraded the security protocols in order tomitigate the identified risks.Administered Linux and Windows servers, which smoothed operations and thereby improvedapplication reliability.Implemented Azure Log Analytics with scripts to facilitate monitoring for proactive detection ofissues.