Senior Vice President Operations
Portland, Maine, Us
Profit and loss (P&L) responsibility for 42,000 plus member Uniformed Services Famility Health Plan (USFHP), a part of TRICARE. Responsible for overseeing Sales, Enrollment, Member Services, Provider Inquiry, Claims Processing, Claims Recovery, Subrogation and COB, and Managed Care Software Applications and claims configuration using Trizetto QNXT and Optum's Claims Editing System iCES. Achieved target Medical Loss Ratio (MLR), very high member satisfaction, strong HEDIS and CAHPS results, and strong employee morale and culture.Prior positions at Martin's Point include Interim VP Medicare Advantage Plan, VP of Health Plan Operations, VP of IT and Director of IT.Led significant projects for Provider group including Electronic health record, practice management, Laboratory interface, Maine Healthinfonet Regional Health Information Organization implementations.Member of organization Benefits committee overseeing employee healthcare and 401k and 457b plans, Great Place to Work Team, and Position Approval Committee. HIMSS Fellow (FHIMSS) and ADP 1 security clearance.