Greg Pollock Email & Phone Number

Pittsburgh, Pa, Us

■ Introduce customer-centric organizations to an innovative customer service solution designed for enterprises serving deaf customers directly in ASL, eliminating the need for a third-party interpreter.■ Identify, build, and nurture regional and national customer relationships to enhance organizations' ability to connect with a diverse market of Deaf and hard of hearing consumers, valued at $133 billion.■ Develop and oversee business strategy, creating a targeted approach to foster relationships and facilitate communication within the corporate and government sectors.■ Provide leadership, guidance, and support to small to mid-sized businesses, government, and corporate accounts team members, ensuring their success in delivering exceptional customer experiences.■ Collaborate with Product Management teams to assess the feasibility and operational capabilities of CSD's Direct Video Communication (DVC) solutions, focusing on meeting the unique needs of our diverse customer base.■ Accountable for tracking and achieving key performance indicators, maintaining an updated CRM, and providing executive reporting to enhance our understanding of customer interactions and needs.■ Nationally recognized subject matter expert on state-of-the-art solutions designed to ensure organizations' alignment with the FCC's Telecommunications Relay Services (TRS), The Americans with Disabilities Act (ADA), and The European Accessibility Act.

Pittsburgh, Pa

■ Establish PNC as the employer and bank of choice for all people through the implementation of PNC's enterprise wide Accessibility Strategy■ Ownership for the employee and customer experience through established accessibility standards as they pertain to PNC products, retail, technology, digital infrastructure, HR, compliance, and service standards that further disability inclusion at PNC■ As owner of the enterprise Accessibility strategy, align management objectives for PNC's 53,000 employees with organization's overall Accessibility strategy and expectations■ Partner with key internal organizations to create innovate products, services, and experiences through the application of Accessibility and a focus on end-user experience■ Drive compliance with all government regulations related to disability employment, including ADA and FMLA■ Evaluate and monitor the state of PNC's accessibility services and programs, providing expert counsel to executive leadership on accessibility strategies across PNC's market■ Created an award-winning Accessibility program that established PNC as a "Best Place to Work for People with Disabilities", receiving an Employer of the Year award from Disability:In in 2019

Midland, Mi

■ North America Diversity & Inclusion strategy and global brand development■ Internal code of conduct, good faith practices, and compliance to State and Federal regulations■ Improve Corporate D&I infrastructure (accessibility resources, toolkits, and website development, related training programs)■ Diversity employee recruitment, attrition, engagement initiatives, and talent pool enhancement across North America■ Communications and operational development of employee resource groups■ Engage in government and community growth of D&I culture, leverage shared best practices, and external collaboration.

Midland, Michigan

■ Employee Network Communications Support – centralized communications support for employee networks■ Improving and expanding key diversity recruiting partnerships■ D&I Toolkits and website development, related training programs (next generation of Unconscious Bias, trainings linked to inclusion efforts)■ Olympics/Paralympics Engagement/events related to employee engagement and inclusion efforts

Baton Rouge, Louisiana Area

■ Employee and engagement and communications for all six Dow sites in Louisiana ■ Implementation of value-added community outreach initiatives including but not limited to: STEM education, United Way/Habitat for Humanity, Keep America Beautiful, and university relations■ Partial involvement in local and state government affairs for Louisiana■ Agency management and alignment to Dow's objectives in branding, advertising, and employee/community engagement■ Oversight and maintenance of the digital marketing and communications strategy for Dow in Louisiana■ Analyze and report on impact of communications across the board and analyze opportunities for maximizing efficiency

Midland, Michigan

■ Global Public Affairs & Government Affairs intranet development and oversight. ■ Dow Branding & Advertising task team for implementation of Dow's transformed global brand strategy.■ Creative design of interactive Talent Management & Recruiting tools for Dow PA & GA.. ■ Relationship management with Dow's strategic suppliers.■ Project team lead for the development and execution of supplier optimization processes for Dow's suppliers across the globe.

Midland, Michigan

■ Assess and develop recommendations based on media coverage of Dow US hydrocarbons / shale gas investments.■ Thought leadership on Social Media strategies for Dow's Feedstocks & Energy team.■ Employee communication optimization for employees within the Feedstocks & Energy division.■ To update Dow energy plans to establish thought leadership on energy policy across the globe. ■ Tacticial communications support in delivering Dow energy policy recommendations to policymakers in China, Europe, Australia, and the United States.

Midland, Michigan

■ Provided executive communication support for Dow Chemical Executives.■ Created and implemented change management strategies for; Environment, Health, and Safety.■ Supply Chain, Social Media, Information Technology, Purchasing, and Customer Service.■ Engaged in web development, video production, social media, and internal marketing campaign projects.■ Oversaw Dow’s media relations.

Nairobi, Kenya

■ Public Relations lead for GRO Kenya■ Lead GRO Kenya's online presence, including www.globalreachout.org, social media, and GRO blog ■ Managed internal and external communications for the GRO Executive Team.■ Finalization of grant applications and prepared public documents for release.■ Implementation of post delegation programs that contributed to the expansion and improvement of all GRO programs globally