Gnanaprakash Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

+ Managing the trainers directly and planning the training classes based on business requirement+ Maintaining an updated training content intact with current operations work culture+ Being a part of the hiring process to identify the right candidates+ Publishing training dashboard to all internal stake holders+ Sharing the training class performance to.

Thiruvananthapuram Area, India

+ Governed the Learning management system to ensure the timely completion of e-learning courses by all the employees+ Improved the agents’ performance on the floor by conducting refresher training preceded by sharing the trainers’ utilization report to operations team to identify the key training opportunities+ Conducted weekly review with client on.

Chennai Area, India

• + Delegated to work along with the HR team on hiring new employees by conducting Face to face evaluation+ Trained the new hires by providing
• Process specific training with practical experience and live scenarios
• The US Healthcare knowledge including denial management and RCM basics
• Call etiquette including customer handling skills and the US Culture+ Refined the trainees’ Call handling skills by conducting mock calls & shared the improvised scores to Operations and Quality Assurance team+.

Mysuru Area, India

+Performing WTD / MTD / QTD / YTD business insights sharing and improvement trends +Driving regular Stakeholder Cadence Business meetings and insights +Preparing Quality Trend Reports +Work Closely with the operations team to drive process improvement and Efficiency +Periodic Value gap identification analysis which is impacting performance and Fix +Driving.

Chennai Area, India

+ Worked on unpaid/unresolved claims and followed up with insurance to get the payment+ Analyzed the claim and took appropriate action based on the client’s instructions+ Identified the pay or trend and addressed numerous claimswith the same scenario by taking on a single action+ Probed questions to the insurance to find out the root cause for the denials

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Hsc, Computer Science

High School, General Studies