Technical Support Agent
CurrentAssist FCA dealership technicians with problem vehicle concerns by means of internet or by direct phone contact.
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@netscape.net
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3 phones found area 586
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LinkedIn matched
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Glenn Samuel is listed as Technical Support Agent at Concentrix @ Fiat Crysler Automobiles (FCA), based in Sterling Heights, Michigan, United States. AeroLeads shows a work email signal at netscape.net, phone signal with area code 586, and a matched LinkedIn profile for Glenn Samuel.
Glenn Samuel previously worked as Technical Writer/Editor at Freelance and Technical Writer and Editor at Bae Systems. Glenn Samuel holds Automotive Technology from Macomb Community College.
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* Creating quality technical documentation and providing effective training while improving core processes.* Organized and goal oriented Technical Author and Trainer with a focus on detail and a team player philosophy. * Comprehensive experience in various technical writing and training approaches supporting manufacturing and service industries.Specialties: * Utilized subject matter expertise and reduced waste and increased productivity.* Developed training to improve efficiency.* Researched information and analyze options.* Created computer based solutions.
Listed skills include Technical Writing, Process Improvement, Technical Documentation, Manufacturing, and 20 others.
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2021 Executive Hills Blvd. (Qec) Auburn Hills, Mi 48326
Assist FCA dealership technicians with problem vehicle concerns by means of internet or by direct phone contact.
Sterling Heights, Mi
Write, edit, and prepare technical publications. Develop content on diverse technical topics; write detailed procedures. Interact with technical subject matter experts to identify relevant information and develop content that correctly conveys that information to a non-technical audience. Prepare documents for publication. Provide other writing and editing services as required.
Auburn Hills, Mi
Diagnostic procedures developed to accompany generic scan tool use by subscribed clients through our online service. Online publications created and or updated as needed in Arbortext using source materials from OEM documents and relationships with company personnel.
Allen Park
Support and train technicians and management for world-class automotive manufacturers with a focus on improving; processes, methods and products.
Tweddle Group
Creating quality technical documentation while improving core processes.
Troy, Mi
Created coursewere for the training of automotive repair technicians.
Auburn Hills, Mi
Utilized subject matter expertise and reduced waste and increased productivity. Created procedure to repair units and eliminate damage to units during repair process saving $50,000-$60,000. Instructed repair persons on how to repair units that were undeliverable increasing profit and reducing waste. Developed training to improve efficiency. Created a course and taught operators how to identify issues prior to units entering repair area (pre-diagnosis) thereby assisting repair persons in decreasing repair time. Developed special electrical training course to fill the knowledge gap left when experienced technicians retired. Designed and taught niche training for electronic specific skills; soldering, terminal replacement and repair which increased repair department through put by reducing the need to replace entire harnesses. Researched information and analyze options. Established tracking of repetitive issues and coached managers in reducing them.
In charge of the daily operations of “Hazardous Materials Management Inc.” Human resources, Marketing, Remediation foreman, and Technical writing, including operations and technical manuals for ChemList emergency spill response computer software.While under contract to Detroit Arts ServicesWrote, edited and proofread automotive service manuals for various platforms at General Motors. Independent technical writing for major retailer's automotive service departments included basic automotive repair procedures.
Received 19 hours portfolio credit toward my associates degree in Automotive Technology for technical writing and training experience.
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Glenn Samuel works for Concentrix @ Fiat Crysler Automobiles (FCA).
Glenn Samuel is listed as Technical Support Agent at Concentrix @ Fiat Crysler Automobiles (FCA).
AeroLeads has found 1 work email signal at @netscape.net for Glenn Samuel at Concentrix @ Fiat Crysler Automobiles (FCA).
AeroLeads has found 3 phone signal(s) with area code 586 for Glenn Samuel at Concentrix @ Fiat Crysler Automobiles (FCA).
Glenn Samuel is based in Sterling Heights, Michigan, United States while working with Concentrix @ Fiat Crysler Automobiles (FCA).
Glenn Samuel has worked for Concentrix @ Fiat Crysler Automobiles (Fca), Freelance, Bae Systems, Volkswagon Of North America, and Spx Corporation.
You can use AeroLeads to view verified contact signals for Glenn Samuel at Concentrix @ Fiat Crysler Automobiles (FCA), including work email, phone, and LinkedIn data when available.
Glenn Samuel holds Automotive Technology from Macomb Community College.
Glenn Samuel is listed with skills including Technical Writing, Process Improvement, Technical Documentation, Manufacturing, Automotive, Technical Training, Software Documentation, and Training.
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