o Lead & Manage South Region of TAC Department to ensure on-time, Planned, effective technical support services to the corporate clients connected with CYBERNET.o Technical knowledge of Country Wide Project which include Designing a Network Solution of the client and planning of WAN Connectivity between different Branch offices of the country wide organizations.o Initiate & Implement policies and procedures for the monitoring of team.o Established departmental policies and procedures that ensured adherence to standardized fault management practices.o Selection, Performance, Management, development & retention of the team members.o Resource planning.o Team performance review and development planning.o Training & developments of the team members.o Fault Management Initiatives till closure.o Vendor co-ordination & Escalation handling to improve the up time & to maintain the SLA.o Regular Client Review Meeting.o Managing & Monitoring KPI’s of team.o Maintenance of service levels as per SLA's.o Management of WAN connectivity includes Radio links, DSL, Wi-MAX with backbone on Frame-relay, ATM, and IP Infrastructure.o Managing budget of Department.o Management of 45 field team with planning.o Team performance review and development planning.o GPON Project execution & deployment.

I have worked in Professional Services Department of NCR Pakistan for an year. Knowledge and Mechanism of ATM Machine Installation and troubleshooting of the ATM Machine Segments. Network connectivity. Major role in project of Banks during the installation of ATM Machines.