Gonçalo Freitas Email & Phone Number

I am a dedicated and skilled computer science engineer with a Master's degree in Computer Science Engineering and a Bachelor's degree in Telecommunication and Computer Science Engineering. With a strong foundation in automation, integration, and system optimization, I actively support and develop automation initiatives across various regions, ensuring seamless integration processes and robust system stability.As an engineer specializing in observability, I possess deep technical knowledge and a thorough understanding of the operational impacts tied to business outcomes. In addition to my experience in Portugal, I have been interfacing with teams and handling demands across Latin America, the United States, EMEA, and AsiaPac.My role focuses on incident response, effectively managing and resolving reliability issues within Global Shared Services. My expertise in tool optimization enables me to leverage and improve a wide range of tools, enhancing system functionalities and user experiences across different time zones.I am committed to system improvement, ensuring business alignment with operations and always keeping the client in focus. My collaboration with devops teams drives innovation and expands service reliability and feature sets for our solutions.