Gordon L. Email & Phone Number

San Francisco, Ca, Us

• Specializing in data & technology integrations, consultations, & best practices for non-profits.

San Francisco, Ca, Us

• Led Data Operations team, including Cloud, Member & IT Operations, to deliver scalable solutions, enabling strategic, data-driven decisions. Saved an average of 180 hours per month through system automations, enhancing productivity.• Partnered with CTO to develop a data vision, aligning initiatives with organizational goals and executing a prioritized roadmap. Eliminated two weekly meetings, giving back 3 hours of time per week.• Oversaw data tool procurement, managing budgets and negotiations. Projected $50K in annual savings by transitioning to a new marketing engagement platform.

San Francisco, Ca, Us

• Optimized Salesforce platform, implementing best practices that reduced CRM portfolio costs by $75K annually. Maintained a 0.1% duplicate rate in the CRM, ensuring data integrity.• Collaborated with stakeholders, translating business needs into integrated tech solutions, reducing educator program approval turnaround by 2 days to 15 minutes. Empowered the Development team to create ad-hoc event pages in 5 minutes instead of 3 days.• Managed and streamlined system integrations, ensuring smooth data flow and reliable operations across platforms.• Mentored and grew the team from 2 to 5 members, developing a lean, high-performing group that adapted to the organization's evolving needs.• Maintained compliance with HIPAA, CCPA, and GDPR, implementing best practices that minimized regulatory risks.• Advised Executive Team on the transition from Salesforce.Org Tech Grant, ensuring a seamless shift without operational disruption.

San Francisco, Ca, Us

• Led org-wide Salesforce + NPSP implementation, migrating from a legacy system of 10 users to a new instance with 140 users. Completed the 9-month project $30K under budget, ensuring a seamless transition.• Served as solo Salesforce admin, managing all Salesforce requests, coordinating with AppExchange vendors, external consultants, and a diverse range of stakeholders to deliver effective solutions.• Pioneered the Member Services team, onboarding them to Service Cloud, resulting in streamlined support processes and improved member engagement.• Established the Data Operations Council (Center of Excellence), consisting of 15 members from nearly all business units, fostering collaboration, sharing best practices, and addressing obstacles to advance key data initiatives.

Oakland, Ca, Us

CRM• Continually research, recommend and implement process improvements using Salesforce.com as a registration system for 16,000+ families in the Bay Area. • Manage multiple Salesforce development lifecycles: Gather requirements and feedback from functional leaders, scope technical requirements with external development team, conduct end- user testing to verify usability, coordinate deployment of changes to production environment• Implementation and continued training on Salesforce.com with new hires and departments as needed. • Collaborate with multiple departments to solve functional problems and achieve results.• Provide weekly performance and camper retention reports of 35+ camp sites for Marketing, Area Directors, Accounting & Senior Managers to utilize in various internal meetings for key decisions. • Data quality management duties including data accuracy, de-duping, new data acquisition, and utilizing mass data migration tools and techniques on a daily basis. • Management of regular and ad-hoc reporting requests.IT• Manage external vendors to strategize best practices, troubleshoot daily issues, and coordinate communications with the company• Researched and implemented an online ticket management system

San Mateo, Ca, Us

• Self -motivated and resourceful with a demonstrated ability to meet deadlines as a technical team leader and team member. • Facilitated and conducted effective training programs for internal users• Served as the gatekeeper of internal documents and communicated changes/updates on systems• Audited and revamped various internal processes while maintaining compliance with FTC regulations• Added users, added fields to page layouts, created reports and dashboards, and gathered requirements• Intermediate experience modifying and creating APEX triggers & VF pages. • Ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity• Proven track record of successful implementation of projects and excellent interpersonal relationships with customers.

San Mateo, Ca, Us

• Project Managed Electronic Signature Projects which streamlined business processes and resulted in increased internal/affiliate sales volume, reduced costs, and increased efficiency• Launched and managed the introduction of an online storage site and web conference meeting systems which significantly improved the company’s data accuracy/business planning activities• Instrumental in the development of Welcome Call Scripts with customer service to ensure client understanding of debt programs which increased overall retention rates and satisfaction

San Mateo, Ca, Us