Guilherme Miguel Email & Phone Number

State Of São Paulo, Brazil

Brazil

· Support Business Partners in the Communications and Networking Solution for business development activities.· Perform presales training to Business Partners in Brazil and LATAM.· Architect and define the right solution for customers' needs, with the ALE Networking and ALE Cloud portfolio.· Perform Proof of Concepts and Demos of ALE Cloud and Networks equipment at customer site.

São Paulo, São Paulo, Brasil

• Lead the development of tools to support field technicians (customer house), aiming at continuous improvement of installation/repair processes;• Lead the development of tools to support the Operations Center for remote troubleshooting, seeking to reduce the number of technicians sent to the field;• Develop orchestrations of field tools and device management platforms (HaaC, ACS, etc.) to arrive at an E2E vision;• Automation of B2C device approval test books;• Administer… Show more • Lead the development of tools to support field technicians (customer house), aiming at continuous improvement of installation/repair processes;• Lead the development of tools to support the Operations Center for remote troubleshooting, seeking to reduce the number of technicians sent to the field;• Develop orchestrations of field tools and device management platforms (HaaC, ACS, etc.) to arrive at an E2E vision;• Automation of B2C device approval test books;• Administer HDM-ACS device management platform (creation/revision of Policies for Adequacy of Services, Firmware Update Policies, Improvements, Roadmap, etc);• Develop and seek transversal actions to Improve Customer Experience;• Management of all Marcopolo Project stakeholders (China suppliers, GCTIO Spain, Manaus Factories, Marketing, Logistics);• Develop and manage the Technological Evolution Plan for B2C devices;• Develop, implement and executing automated testbooks, end-to-end scenarios, and diagnosis for homologation and certification area, covering different types of devices (HGUs, STBs, ATAs, Repeaters) and different services (IPTV, VoD, VoIP, Broadband, Wifi).• Develop an application for field technicians, in order to ensure data collection from the customer's device (HGU) and its environment (LAN/WLAN) and generate a complete and automatic diagnosis to facilitate understanding and troubleshooting, generating a more complete service, more efficient and avoiding future expenses with re-visits to the final customer.• Develop and improve the quality of domestic WiFi service in the face of new market technologies and new features (WiFi 6.x / bandsteering, roaming, SCS) for different type of devices such Home Gateway Units, Repeaters, Setup Boxes, xDSL modem, ATAs for different kind of customer’s scenarios and environments; Show less

São Paulo, Brazil

• Develop and implement automated test and diagnostics notebook for device approval and certification.• Develop and improve the quality of domestic WiFi service in light of new market technologies and new features (WiFi 6.x / bandsteering, roaming, SCS) for various types of devices such as Home Gateway Units, Repeaters, Setup Boxes, xDSL modem, ATAs for different types of customer scenarios and environments;• Assist in the integration of Home Gateway Units functionality with a mobile… Show more • Develop and implement automated test and diagnostics notebook for device approval and certification.• Develop and improve the quality of domestic WiFi service in light of new market technologies and new features (WiFi 6.x / bandsteering, roaming, SCS) for various types of devices such as Home Gateway Units, Repeaters, Setup Boxes, xDSL modem, ATAs for different types of customer scenarios and environments;• Assist in the integration of Home Gateway Units functionality with a mobile device control application, in order to ensure the management of the customer's WiFi network and its IoT devices;• Develop and execute different types of use cases for all types of devices to cover the entire customer experience (broadband, IPTV, VoD, VoIP);• Developer of new solutions and improvements to existing solutions related to WiFi 802.1X (b, g, b, a, ac, ax);• Developer of data infrastructure and communication solutions between APIs (back-end / front-end) and Database (Oracle / MySQL);• Development / Support and deployment of networks, with more focus on DHCP, FTP, DNS (bind), SNMP v1 / v2c / v3, SSH, Telnet, web servers (Apache, Tomcat), web service, RADIUS, Syslog, SCP, MySQL, Oracle;• Programming and development of scripts using Python, PHP, Shell, JavaScript, SQL (triggers, stored-procedures), Flask;• Deployment of operating systems such as Linux and Unix in the following distributions: CentOS, Ubuntu, Red-Hat, Solaris 9/10, Windows;• Control and monitoring of schedules and scope updates with suppliers, other customer areas and global organization. In addition to preparing global level project status update reports (PMO). Show less

São Paulo

• Perform remote online troubleshooting and log collection with field technicians to identify root causes on end customer devices.• Development and execution of laboratory tests.• Analysis and diagnosis of wireshark packets for root cause identification (TCP / IP, IPv6, PPP, PPPoE, WiFi, TR-069, SIP, VoIP, IPTV (Multicast, IGMP)) for ADSL, VDSL and GPON technologies.• Development, implementation and analysis of fault indicators and correlation with laboratory tests.• Interaction… Show more • Perform remote online troubleshooting and log collection with field technicians to identify root causes on end customer devices.• Development and execution of laboratory tests.• Analysis and diagnosis of wireshark packets for root cause identification (TCP / IP, IPv6, PPP, PPPoE, WiFi, TR-069, SIP, VoIP, IPTV (Multicast, IGMP)) for ADSL, VDSL and GPON technologies.• Development, implementation and analysis of fault indicators and correlation with laboratory tests.• Interaction with client areas, quality team and support field.• Development, execution and analysis of update campaigns and troubleshooting via ACS (TR-069).• Schedule management for new features, receiving bugfixes and roadmap with manufacturers and customer areas.• Development, implementation and analysis of indicators for mobile network.• Execution of homologation tests for SIM Cards, validation of electrical profile. Show less

São Paulo E Região, Brasil

•In-site position, allocated at the customer LAB in São Paulo, Brazil, providing suport to the customer regarding specification misfonconrmities and any specialist support required.•Resolution and debugging of technical problems for hardware and software for Key account customer : Telefonica Brazil.•Creation of a technical manual and troubleshooting guides to customers.•Homologation tests for common CPE functions in both system layer, application layer, protocol layer(TCP/IP, TR069,… Show more •In-site position, allocated at the customer LAB in São Paulo, Brazil, providing suport to the customer regarding specification misfonconrmities and any specialist support required.•Resolution and debugging of technical problems for hardware and software for Key account customer : Telefonica Brazil.•Creation of a technical manual and troubleshooting guides to customers.•Homologation tests for common CPE functions in both system layer, application layer, protocol layer(TCP/IP, TR069, OMCI) and also service layer like IPTV and VOIP services. •Assist RD team to reproduce and debug issues onsite, coordinate sync ups between PM , FAE and R&D departments.•Network Deployment Process optimization and effectiveness through technology solutions, such as Home Gateaway Unit (HGU 5Ghz /2.4Ghz) project, GPON/EPON OLT technology,Fiber to home, FTTH project, GPON technology,Video Bridge (5Ghz /2.4Ghz) and xDSL projects and repeaters. Show less

Brazil

> Develop, Implement, Execute and perform the Support (lvl 1, lvl 2) for softwares for integration, management and customer expierience.> Create the documentation for this integration projects following the AIM methods.> Training the customer.> Keeping touch with the customer to verify new features that can be implemented, track improvements, clarifying customer doubts if they show up.

Brazil

> Develop, Implement, Execute and perform the Support (lvl 1, lvl 2) for softwares for integration, management and customer expierience.> Create the documentation for this integration projects following the AIM methods.> Training the customer.> Keeping touch with the customer to verify new features that can be implemented, and also track improvements.

> Implement, Execute and perform the Support (lvl 1, lvl 2) for softwares for integration, management and customer expierience.> Create the documentation for this integration projects following the AIM methods.> Training the customer.> Keeping touch with the customer to verify new features that can be implemented, and also track improvements.

Sao Paulo

> Keeping touch with the customer to verify new features that can be implemented, and also track improvements.

Master Of Business Administration - Mba, It

MBA - Devops Engineering - Integration Architeture DevOps is a set of practices that promote better collaboration and widespread.

Bacharelado, Electrical And Electronics Engineering