• Led a dynamic support team, consistently achieving high customer satisfaction scores by resolving issues promptly and effectively.• Expert in VPN technologies, troubleshooting, and user education, ensuring customers can navigate and utilize VPN services seamlessly.• Managed and mentored a diverse team of support agents, fostering a collaborative environment and promoting professional development.• Worked closely with product development, marketing, and IT teams to ensure customer feedback informs product enhancements and new feature rollouts.

• Managed available parts, tools and materials inventory to maintain prompt response capability.• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.• Completed repair jobs to restore functionality to electric and plumbing systems.• Troubleshot equipment breakdowns and performed preventive maintenance.Managed available parts, tools and materials inventory to maintain prompt response capability.• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.• Completed repair jobs to restore functionality to electric and plumbing systems.• Troubleshot equipment breakdowns and performed preventive maintenance.

• Working with DOKA frames preparing ceilings.• Collaborated with team members to achieve target results.• Resolved problems, improved operations and provided exceptional service.• Demonstrated respect, friendliness and willingness to help wherever needed.• Exceeded goals through effective task prioritization and great work ethic.Working with DOKA frames preparing ceilings.• Collaborated with team members to achieve target results.• Resolved problems, improved operations and provided exceptional service.• Demonstrated respect, friendliness and willingness to help wherever needed.• Exceeded goals through effective task prioritization and great work ethic.

• Making presentations to new employees about work rules in Iceland.• Communicating with clients and employees about the problems.• Driving new workers to the work place to meet employer.• Working with Icelandic database (Kjarni - Origo), storing and saving documents.• Making contracts and explaining it to workers.• Maintained documentation for facility compliance and employee health.• Reviewed and responded to urgent HR-related escalations.