Online business operations. Responsible for customer support, order management, relationship and negotiation with suppliers. Communication and management of social networks.

Consultant and trainer in different projects and companies, mainly in behavioural areas: communication, interpersonal relations, sales, negotiation, conflict management and customer care. Some of the customers include Portucel, EDP, Altice, NOS, IKEA, CGD, Siemens, Allianz, Thales, Rodoviária de Lisboa, TST, STCP, Metro do Sul, KINDA Home, Auchan.Management consultancy and support to technologic start-ups and SMEs in recruitment.Business and life coaching sessions.

Setup and Management of the new business unit in Lisbon of Bolas da Praia. Search and selection of office and warehouse, hire and manage on-site constructions, supplier’s selection and management, recruitment of operational team.Business development, online customer engagement, commercial and marketing actions.

Human resources director and business partner for 4 business units: Troia Resort, Aqualuz Lagos, Atlantic Ferries e FunCenter. Human resources strategy and development of each business unit on recruitment, selection, hosting and integration. Support each business leader on training needs, career management, KPIs analysis and defining the HR Budget. Implementation the corporative policies of HR in each business.

Responsible for the creation, development and organization of the HR department. Design and implement a performance evaluation system, setup and run the annual training programmes, description analysis and review of all company functions and roles. Coach the team leaders, supporting on recruitment, selection, hosting and integration of new employees, team and career management. Internal trainer of sales and customer care.

Reorganization and development of the HR department. Responsible for the achievement of a competency model for all employees, creation of a career management structure and development plans, setup and run training programmes. Coordination of health, hygiene and safety at work activities. Coordination of new international stores, concerning hiring and management of people.

Responsible of Cabelauto HR Department and also for training programmes of both companies of the group (Cabelte e Cabelauto). Implementation of a performance evaluation system in all companies of the group and standardization of administrative procedures. Responsible for the administrative and safety and health departments. Organization and coordination of company events, team building e social actions.