I am a passionate and dedicated professional with extensive experience in customer service within the hospitality and tourism sector. In recent years, I have transitioned into a compassionate role within housing services and support work, where I have been able to further develop my caring and empathetic approach towards assisting others.I am currently in the process of completing my second year at Curtin University, pursuing a Bachelor of Social Work, I am enthusiastic about utilising this education to enhance my ability to positively impact individuals and communities. I am driven, hard-working, and possess a creative mindset, all of which have been honed through a combination of training, leadership roles, and diverse experiences.One of my key strengths is my person-centred care approach, an approach that has consistently been praised for my confidence and ability to effect meaningful change. I thoroughly enjoy engaging with people and find fulfilment in creating impactful outcomes in their lives. I eagerly look forward to applying my evolving skill set and passion for enhancing the lives of others in a meaningful professional capacity.
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Community Support WorkerMelville Cares IncPerth, Wa, Au
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Community Support WorkerMelville Cares Inc Oct 2022 - PresentPalmyra, Western Australia, Australia -
Casual Front Of House, Bar Attendant, Event AssistantSidekicker Jul 2021 - Dec 2022Perth, Western Australia, Australia -
Housing Services; ReceptionistSt Patrick'S Community Support Centre Jul 2022 - Oct 2022Fremantle, Western Australia, Australia -
Host AttendantMeat & Wine Co Jan 2022 - Jul 2022Perth, Western Australia, AustraliaGuest Services DepartmentReservations, events and restaurant host
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Front Of HouseArtrage Jan 2022 - Feb 2022Perth, Western Australia, AustraliaUsher at Fringe Festival 2022 in Perth -
Front Of HouseEmily Taylor Bar & Restaurant Oct 2020 - Apr 2021Fremantle, Western Australia, AustraliaWhile studying I have been working front of house with a brand new venue. I am enthusiastic about the Fremantle history and historic stories behind the venue opening, and constantly impressing my employees and customers with my positive customer service attitude and knowledge of food and wine.
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Leader & Senior Travel ConsultantFlight Centre Travel Group Jun 2018 - May 2020Perth, AustraliaHave worked in leadership across several retail stores, assisting grow other consultants and helping them achieve targets, as well as continue to grow my own business and reach targets. I have been the top sales consultant in Australia for Intrepid Travel on a number of occasions, showing my determination when goals are set.In the recent months with the changing of the travel industry, my team have all worked from home, showing the ability to work solo and in a team. -
Travel ExpertSta Travel Nov 2017 - Apr 2018Oxford, United KingdomSTA Travel – Travel Expert, Retail Travel ConsultantOxford, United KingdomNovember 2017 - April 2018 Moved back overseas for several months and worked with one of the top teams in the UK as a retail travel consultant. -
Assistant Team Leader; Concierge Travel ConsultantFlight Centre Travel Group Jun 2017 - Oct 2017Helping set up a new online team; which focuses on customer service i.e. qualifying customer’s, finding out their travel needs, and putting them in contact with an expert consultant. I was given the leadership position in the team, which I have taken in my stride to set up new processes and training to help my team better themselves and their figures.
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Assistant Manager - Front Of HouseThe Woodstock Arms Mar 2016 - Feb 2017Woodstock, Oxfordshire, EnglandAs a new pub, I created new processes and was involved in training new and old team members. We served as a dining, bar, and guest house. I stepped up my experience into management with daily tasks anywhere from waiting in the dining room, ordering, communicating with the kitchen and wholesalers, to helping with rosters, complaints, etc. I also created all the social media channels and had this business top of hospitality on Tripadvisor by the time I finished working here.
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Reservations & Office AssistantCircus Bar And Restaurant Jul 2015 - Mar 2016Covent Garden, LondonWorking in the office for Circus London, I have furthered my skills and learnt new ones. Daily tasks regarding reservations, calling and confirming guests’ tables, taking calls, answering emails. Filing and settling accounts after taking payments for group bookings. Organising Christmas bookings with forms, etc. And other general office duties as they arise. -
International Travel ConsultantFlight Centre Travel Group Jan 2014 - May 2015Perth, Western Australia, AustraliaWorking at Escape Travel Live has been a huge learning area of my career in the travel industry. I have taken part in many training days also to keep up-to-date with new systems and product knowledge. This is a commission/target based and sales role. This has given my confidence and customer service skills a massive improvement, as well as my office and team skills.
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Cocktail Bar TenderMalt Supper Club Nov 2014 - Mar 2015Mount Lawley, Perth, WaWorking weekends and the occasional week day night as a part time job. I have been trained in cocktails, knowledge of spirits, and kept up-to-date with my hospitality knowledge and service in a bar/night venue.
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Front Of HouseThe Fleece; Peach Pub Company Sep 2013 - Nov 2013Witney, England, United KingdomWorking at The Fleece, still part of Peach Pubs, I was able to put all of my experience and knowledge of the food and beverage industry into practice. I have been able to learn about hotel work as there were 11 rooms above the gastro pub. I was constantly learning new skills to put forward into my future learning.
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Front Of HouseThe Fishes, Peach Pub Nov 2012 - Jun 2013North Hinksey, EnglandI worked at the Fishes as a full-time team member and lived in their accommodation upstairs. During my time there I learnt so much about food and beverages, happy service. As a team member I was required to work with all aspects of the pub including behind the bar serving drinks, in their restaurant serving guests, hosting guests in the bar, cleaning and maintenance before and after service hours.
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International Travel ConsultantHoliday Planet Jan 2012 - Sep 2012Perth, Western AustraliaWhile working in an office, and with a team and individually, I would take customer enquiries and arrange travel packages and sell a great holiday. I have learnt so much about the world, the office, the world of travel and sales. I worked on a commissionbased salary so have the knowledge of reaching targets.
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Front Of HouseThe Left Bank Bar & Restaurant Sep 2011 - Sep 2012Fremantle, Perth, Western AustraliaI have worked as front of house, with the position of bar staff and waitress. I partake in all roles that include customer service, serving drinks and food, waiting on tables, general cleaning duties. I have gained so much experience and really built up my confidence in the customer service role.
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Food Attendant/Front Of HouseCicerello’S Fish And Chips Nov 2008 - Sep 2011Fremantle, Perth, Western AustraliaWhile working at Cicerello’s I worked in many different positions. Mainly serving customers on the till, dishing food from the Bain Marie’s, stock count items, filling sauces, making salads, cleaning and clearing tables and any other jobs which needed fulfilling. In carrying out these tasks I was continually complimented by the managers as being a dedicated and professional employee.
Grace Allan Education Details
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Bachelor Of Social Work -
Community Services -
Community Services
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Flight Centre Travel SchoolTourism And Travel Services Management -
Tefl OnlineTeaching English As A Second Or Foreign Language/Esl Language Instructor
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Sterling Business CollegeCertificate 3 In Tourism (Retail Sales)
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Challenger Tafe BeaconsfieldCertificate 3 In Hospitality (Commercial Cookery)
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Iona Presentation CollegeHigh School Education
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Hospitality
Frequently Asked Questions about Grace Allan
What company does Grace Allan work for?
Grace Allan works for Melville Cares Inc
What is Grace Allan's role at the current company?
Grace Allan's current role is Community Support Worker.
What schools did Grace Allan attend?
Grace Allan attended Curtin University, North Metropolitan Tafe, North Metropolitan Tafe, Flight Centre Travel School, Tefl Online, Sterling Business College, Challenger Tafe Beaconsfield, Iona Presentation College, North Metropolitan Tafe.
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