Grace Ancheta Email & Phone Number

 Interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepares customer service summary reports and Co-ordinates the handling of difficult and/or unusual situations. Responds to emails and chats in a timely manner.

Redwood, Ca

Cebu, Central Visayas, Philippines

Supports Multifamily Leasing and assesses agents' effectiveness in handling the voice and non-voiceinteractions. Records evaluations and provide feedback in standard scoring forms, join and facilitateQA Talks, Deep Dive sessions, Call Listening sessions with clients and handle internal QA and Globalcalibration sessions. Reviews, analyzes, and reports Customer Satisfaction results and provides inputs toQuality Assurance managers and Quality Assurance Team Leaders through reports.

Cebu, Central Visayas, Philippines