Grace Apps Email & Phone Number

• Accountable for the delivery of social media content and customer service. The subject matter expert and point of contact for social media within the business:
• Produced and delivered an initiative to produce outbound calls via social media which would result in a better customer journey for those who need to make changes on their policy, discuss their renewal or cancel. Since.
• Produced and delivered an initiative to produce outbound calls via social media which would result in a better customer journey for those who need to make changes on their policy, discuss their renewal or cancel. Since.
• Proposed and delivered OUTsurance (Hastings Direct’s outsourced partners, covering anti-social and out -of-office hours) cover to provide a better work/life balance for the team.
• Manage and lead a team of five. Up-skill the team to support the delivery of stakeholder reports and monthly meetings with all (relevant) business department stakeholders to ensure there is a high level of.
• Delivering weekly and monthly reporting of activity across social media channels to stakeholders which includes looking at multiple data sources to monitor content, sentiment and team performance against KPI’s..

• Managing the distribution of content across all social platforms and profiles (consumer and colleague pages) including paid advertising and boosting posts.
• Support the strategising of the annual content for social media covering hero, hub and hygiene posts ensuring they are fit-for-purpose content for SEO, digital marketing and recruitment.
• Liaise with the social media agency to approve and deliver social media content and campaigns. Managing communication and provide a high level… Show more
• Liaise with the social media agency to approve and deliver social media content and campaigns. Managing communication and provide a high level of organisation so that expectations/deadlines are met
• Supported with the research in investing in review sites Trustpilot and Reviews.co.uk (google reviews) to improve our ratings across the site from 3.8 on HD Trustpilot and 2.9 on Reviews.co.uk, deliver monthly.
• Supported with the delivery of 3 social media campaigns to improve positive sentiment and responsible for reporting on the performance thorough Talkwalker

Working with and supporting the Marketing Manager but having little supervision and working on projects independently my role and responsibilities include:-Project Managing, organising and designing the re-brand of the entire brand and it’s platforms, including their in-store POS and appearance, marketing materials, sales mailer, website and social feed..

Since starting at Icon Live as a Marketing Intern I progressed to Senior Marketing & PR Assistant level, to a Promotions and Event Manager. My role and responsibilities included: -Setting and managing the seasonal strategy, managing the project from start to finish. Covering in store marketing, PR, web and social media for brands including George at ASDA.