Grace Arrazcaeta Email & Phone Number

Miramar, Florida, United States

Miami, Florida

1080 Caribbean Way, Miami, Fl 33132

Understand the implications of a new digital capability, documenting key organizational changes and impacted roles, and developing and implementing change, communications, and training strategies and plans to help RCLs impacted people get ready for change. Design and implement a comprehensive change management plan that engages all impacted RCL stakeholders, at all levels, in offices, and on ships, and from product concept, composition, and code.Design stakeholder interventions to… Show more Understand the implications of a new digital capability, documenting key organizational changes and impacted roles, and developing and implementing change, communications, and training strategies and plans to help RCLs impacted people get ready for change. Design and implement a comprehensive change management plan that engages all impacted RCL stakeholders, at all levels, in offices, and on ships, and from product concept, composition, and code.Design stakeholder interventions to support demos, product readiness testing, deployment, and post-go-live support. Synthesize digital product business case, rationale, and expected benefits Build partnerships with and embed with digital product teams Apply, test, and iterate RCL Change Management tools and templates Develop change management strategies and plans work plan across all areas of focus: Conduct stakeholder assessments, and defines and executes stakeholder engagement plans Assess organizational change impacts; define appropriate change interventions Develop communications and training content; coordinate with internal respective business functions for execution Execute change adoption assessments and corresponding action plans Assess leadership alignment, defining and executing leadership engagement plans as needed Manage the change agent network and superuser program Show less

1080 Caribbean Way, Miami, Fl

- Develop new product (River Cruises, City Stays, Book & Go’s, Promotions) collateral to assure all agents have the necessary information at hand while on the phone- Responsible for delivery of all New Hire and recurrent sales representative training and recurrent training for the Celebrity Cruises Consumer Outreach sales, service, and resolutions department- Design, develop, implement, and deliver ongoing training refreshers for all Consumer Outreach Agents, to ensure that established… Show more - Develop new product (River Cruises, City Stays, Book & Go’s, Promotions) collateral to assure all agents have the necessary information at hand while on the phone- Responsible for delivery of all New Hire and recurrent sales representative training and recurrent training for the Celebrity Cruises Consumer Outreach sales, service, and resolutions department- Design, develop, implement, and deliver ongoing training refreshers for all Consumer Outreach Agents, to ensure that established training goals and objectives are met - Trained New Hire employees of which the majority are now; Top Producers, Team Leads, and Coaches in the department Show less

Miramar, Fl

- Sources and gathers critical knowledge from skilled experts to confirm critical information used to design training modules. - Collaboratively develops course/debriefing flow and content and ensures effective training delivery. May be involved in initial plan design and existing plan enhancements. - Manages the delivery of training courses/debriefings, and re-trains in areas identified as deficient during the transitional period. - Enters courses and students into PeopleSoft… Show more - Sources and gathers critical knowledge from skilled experts to confirm critical information used to design training modules. - Collaboratively develops course/debriefing flow and content and ensures effective training delivery. May be involved in initial plan design and existing plan enhancements. - Manages the delivery of training courses/debriefings, and re-trains in areas identified as deficient during the transitional period. - Enters courses and students into PeopleSoft, while supervising new employees in their first few weeks using the new lessons. This includes new hire training and other administrative responsibilities. - Monitors and reports the effectiveness of training for employees during the orientation period and for career development. - Works closely with individuals within Trade Support & Service Centers to gather critical information for the delivery of training (i.e. system modifications, adjustments, etc). - Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management Show less

Miami, Fl

Responsible for utilizing sales techniques to close business and continue to service the direct guest, both inbound and outbound, as well as managing their expectations through the entire process up until the time the guest sails. Responsible for managing a database of direct guests and contacting leads as distributed. A main thrust of this job is managing the guests buying habits and special interests, capturing this key information into the database for future sales calls driven by the… Show more Responsible for utilizing sales techniques to close business and continue to service the direct guest, both inbound and outbound, as well as managing their expectations through the entire process up until the time the guest sails. Responsible for managing a database of direct guests and contacting leads as distributed. A main thrust of this job is managing the guests buying habits and special interests, capturing this key information into the database for future sales calls driven by the guests previous contacts and set up marketing opportunities within scheduled call appointment times. The role is also responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call service request resolution and adds any requested revenue components to bookings. CVP Agent will be an expert on the brand and the destinations it visits. In future, roll may call for conducting web chat and other web lead functionality. Show less

Coral Gables, Fl

Schedule and coordinate apartment showings.Prepare and organize bid proposals, service contracts and approved invoices.Maintain lease and property filesPromote and foster positive relationships with tenants and owners.Assist with monthly and quarterly management reports.Prepare rent log, initiate late payment notices.Overlook building maintenance requirements.

Responsible for the smooth operation of the day-to-day business of the company.Work closely with the company partners, owner, or president to meet their company's staffing, equipment, and organizational needs.Assist with the pricing of cruise packages, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses.Manage and oversee all administrative responsibilities of the corporation.Budget development and… Show more Responsible for the smooth operation of the day-to-day business of the company.Work closely with the company partners, owner, or president to meet their company's staffing, equipment, and organizational needs.Assist with the pricing of cruise packages, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses.Manage and oversee all administrative responsibilities of the corporation.Budget development and implementationCheck and review a variety of data for accuracy, completeness, and conformity to established standards and procedures. Show less

Coral Gables, Fl

Intern