Grace Arrazcaeta Email & Phone Number

Miramar, Florida, United States

Miami, Florida

1080 Caribbean Way, Miami, FL 33132

Understand the implications of a new digital capability, documenting key organizational changes and impacted roles, and developing and implementing change, communications, and training strategies and plans to help RCLs impacted people get ready for change. Design and implement a comprehensive change management plan that engages all impacted RCL.

1080 Caribbean Way, Miami, FL

- Develop new product (River Cruises, City Stays, Book & Go’s, Promotions) collateral to assure all agents have the necessary information at hand while on the phone- Responsible for delivery of all New Hire and recurrent sales representative training and recurrent training for the Celebrity Cruises Consumer Outreach sales, service, and resolutions.

Miramar, FL

- Sources and gathers critical knowledge from skilled experts to confirm critical information used to design training modules. - Collaboratively develops course/debriefing flow and content and ensures effective training delivery. May be involved in initial plan design and existing plan enhancements. - Manages the delivery of training courses/debriefings.

Miami, FL

Responsible for utilizing sales techniques to close business and continue to service the direct guest, both inbound and outbound, as well as managing their expectations through the entire process up until the time the guest sails. Responsible for managing a database of direct guests and contacting leads as distributed. A main thrust of this job is managing.

Coral Gables, FL

Schedule and coordinate apartment showings.Prepare and organize bid proposals, service contracts and approved invoices.Maintain lease and property filesPromote and foster positive relationships with tenants and owners.Assist with monthly and quarterly management reports.Prepare rent log, initiate late payment notices.Overlook building maintenance.

Responsible for the smooth operation of the day-to-day business of the company.Work closely with the company partners, owner, or president to meet their company's staffing, equipment, and organizational needs.Assist with the pricing of cruise packages, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket.

Coral Gables, FL

Intern