• Maintain CBRE notice boards on site (including QHSE).• Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Logbooks, Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.• Manage CAFM system as key user on site including PPM records, reactives and reporting.• Review Subcontractor performance and feedback through appropriate systems (e.g. Ariba)• Monitor and maintain the attendance planner. Collate and process timesheets and expenses weekly.Maintain people records such as new starters, leavers and any changes in staff.• Communicate effectively and build/maintain relationships at all levels with internal and external customers• Attend and actively participate in monthly Contract Review meetings.• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.• Create monthly Customer Report with Contract Manager.• Ensure integrity of financial transactions for contract.• Attend and actively participate in weekly finance meeting with contract manager/subcontractors.• Create/raise Extra Works jobs.• Create accurate POs in a timely manner.• Regularly review and process supplier invoices.• Raise sales invoices (complete billing) in line with company deadlines at the correct margin.• Run and review WIP reports at least weekly.

• Manage a team of 5.• Provide a high-quality service in accordance with the M&G Standards.• Manage the relationship between Landlord and CBRE• Provide technical advice, secretarial support and general assistance to staff, guests and presenters. • Co-ordinate on a daily basis the delivery of services e.g. car park spaces, via Landlord system Local • Being responsible for requesting isolations uploading RAMs via Gatekeeper (Meridian) • Acting as the main point of contact for building users • Support the facilities manager with supplier review.• Build relationships with all partners and key stakeholders • Hosting a facilities forum • Daily floor walkarounds of all floors and proactive logging of facilities service requests • Coordinate the facilities helpdesk (Concept) • Assisting in all aspects of Health and Safety for the building• Liaising with and obtaining quotes from contractors• Assist the Facilities Manager with recruitment

• Assist in the management of supplier relationships and contract manager for nominated contracts e.g. cleaning and pest control • Utilise agreed performance management techniques to monitor contract performance • Provide support to the Senior Facilities Manager (SFM) in the day to day running of the Australian High Commission, maintaining supplier matrix’s and associated documentation. • Contribute to the implementing and maintaining accurate file management processes and procedures • Assist with aspects of managing the delivery of projects. • To attend tenant meetings as and when required by Building Management, producing minutes and actions items from the meeting• Working closely with the Management Team, ensuring that equipment and stationary are consistently monitored and stock is ordered appropriately• Maintain petty cash balance and records as well as monthly expense reporting • Assist as required with Purchase Orders and Work Orders processes and procedures, good receipting completed works on JD Edwards (JDE) and, replying to facilities queries via phone or email and ensuring the client and tenant receive an appropriate and timely response. • Taking ownership of finance, making sure invoices are paid on time and spreadsheets are kept up to date.• replying to all facilities & finance queries via phone or email and ensuring the client and tenant receive an appropriate and timely response• Raising Purchase Orders and Work Orders and matching with invoices which are sent in, good receipting completed works on JD Edwards (JDE), • Providing a broader administrative support to the whole team • The day to day running of the Service Desk - Corrigo, logging all building maintenance jobs (reactive & PPM) and ensuring these jobs are completed on time. Running reports through the system for reactive & PPMs. Implementing Corrigo to all tenants for their own use. • Reporting on the monthly visitors, contractor & staff on SINE

•• Greeting and promptly signing in visitors to the building, announcing their arrival to tenants and providing information about the building, facilities, and surrounding area• Working closely with tenants to ensure their day to day business runs smoothly.• The Day to day running of Helpdesk – Concept Evolution, making sure all jobs where completed in a timely manner.• Reception Fire Warden and associated duties including the responsibility of controlling the entrance to the building, during planned and unplanned evacuations• Compilation of Reception Manual outlining procedures, systems, customer service, grooming standards, location, tenant and building information• Mastering/using reception Visitor Systems El-Vis, Sky Visitor, ECN Live boards and Visibadge• Being solely responsible for the organisation of all building and staffing events• Assisting with the upkeep of the 60TNS website via the hosted platform Wida Group• Assisting the Operations Manager with invoicing, and gaining an understanding of Service Charge and apportionment splits.

• Managing staff and preparing weekly staffing rota throughout the establishment. • Ordering supplies and stock taking as well as balancing the tills.• General office work, data input, filing and answering telephone enquiries. • Liaising with prospective clients and advising on hospitality packages available or personalising a hospitality package i.e. wedding functions and large parties. Good communication skills and rapport with the customers, management and staff.• Locking up the venue at the end of the day. Key holder.