Heyyy, I’m Grace BalangoI’m that fun, confident, and outgoing personality who’s always got something witty to say and a story to tell. Currently, I’m an advisor at Three UK—though, let’s be honest, I’m not your typical boring “press 1 to hold” type. Over the past two years at Three, I’ve discovered my passion for social media marketing and thought, "Why not make this my thing?" Now, let’s get to the juicy stuff, because I know you’re curious. I studied Criminology at Goldsmiths University, where I became an expert in spotting the tiniest details (you won’t catch me missing anything). Yes, criminology and social media marketing—who knew, right? Surprisingly, this has translated perfectly to social media—whether it’s analyzing trends, perfecting content strategies, or keeping up with what’s hot online, I’ve got an eye for it all. Then came my time at Three, where I wasn’t just sitting behind a desk. I had opportunities to be in front of the camera (yep, I’ve been on shows!), and that’s where my true personality started to shine. Think of me as a mix of your favorite influencer and the person who’s always making everyone laugh at the party as well as a sales-oriented and media-driven young gen z lady with a fantastic knowledge of the latest phones and tech trends. As a result of this, I am well-known in the community for my top-notch customer service. I’ve built strong relationships with customers, earning their trust and loyalty. I’m that advisor people love to come back to, not just for advice on their tech, but for the positive, upbeat vibe I bring. Whether it’s leading a team or guiding a customer, I’m popular, well-loved and bring a natural leadership style that’s both approachable and effective.Here are a few other skills I picked up along the way: Customer Engagement Pro: I know how to build strong, authentic relationships with customers, both online and offlineMedia Savvy: I leverage social platforms, staying ahead of trends to optimize content, boost engagement, and deliver resultsContent Creation Queen: From captions to visuals, I’m all about creating engaging, on-brand content that resonates with audiencesQuick learner Whether it’s a new social platform, marketing tool, or trend, I pick things up faster than your WiFi after a reboot So, who am I in a nutshell? I’m Grace your cheeky, always up-for-a-laugh marketing enthusiast, with a love for all things creative and social media. I’m ready to bring a new perspective, my energy, wit, and passion for building connections to my next adventure in the social media world