Operations:▪Oversee day-to-day commercial operations/activity▪Project management of commercial tasks and provide the coordination between functional and geographical teams.▪Establish and maintain relationships with assigned clients, acting as the primary point of contact and providing exceptional customer service.▪Build and maintain strong, long-lasting client relationships.▪Work closely with cross-functional teams such as operations to ensure client satisfaction and retention.▪Collaborate with Business Development team to develop and implement strategies to grow existing accounts, identifying new business opportunities.▪Analyze client requirements and business objectives to ensure their needs are met, offering solutions and support as necessary.▪Troubleshoot technical and operational issues▪Support in developing new business with existing clients and/or identify areas of improvement to meet sales quotas.▪Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.▪Track and report on account performance metrics, including revenue, usage, customer satisfaction and account-related data.▪Prepare reports on account status.▪Assist with challenging client requests or issue escalations as needed.▪Resolves customer problems, recommends modifications to products/services, and coordinates sales negotiation between customers and organization.▪Gather information on assigned clients ▪Provide after-sales support to retain customers.▪Ensure prompt and accurate answers to clients’ queries.▪Update all the Service provided to the client and forward to Finance Department.▪Coordinate with Business Development team to create customized sales plans for key clients.▪Track and monitor contracts changes and amendments and gather renewal information/ data from clients.