Grace Bang Email & Phone Number

Manage the product design & development cycleGenerate in-depth omnichannel sale analysis based on various metrics to utilize when changing out product assortmentWork closely with cross-functional teams to make sure business needs are met and communicate product performance insightsIncreased the penetration of the web shower curtain assortment from 10% to 30%Present in-depth performance research findings for a large group of 15+ people which includes upper… Show more Manage the product design & development cycleGenerate in-depth omnichannel sale analysis based on various metrics to utilize when changing out product assortmentWork closely with cross-functional teams to make sure business needs are met and communicate product performance insightsIncreased the penetration of the web shower curtain assortment from 10% to 30%Present in-depth performance research findings for a large group of 15+ people which includes upper management and cross functional teams weekly Show less

Lead meetings with stakeholders to discuss the needs of the project, formalize expectations and deadlines, disclose updates on the progressCollaborate with full stack developer on the feasibility of the design and technical implementationsConduct ethnographic research by attending the place of business, interviewing customers onsite, and observing the environmentDesign wireframes and high fidelity mockups of the home, about, reservation and contact page and incorporate… Show more Lead meetings with stakeholders to discuss the needs of the project, formalize expectations and deadlines, disclose updates on the progressCollaborate with full stack developer on the feasibility of the design and technical implementationsConduct ethnographic research by attending the place of business, interviewing customers onsite, and observing the environmentDesign wireframes and high fidelity mockups of the home, about, reservation and contact page and incorporate photographs I took during researchConduct a usability test with participants on calendar request features Show less

Identified critical customer pain points that needed to be addressedConducted an in-depth heuristic analysis and customer survey to validate the critical customer pain points identifiedConducted card sorts with users to organize the website information hierarchyDeveloped solution wireframes for the customer journey flowPresented findings and solution recommendations to CEO of the company

Greater New York City Area

Analyzed sales performance of promotional events for all departmentsPresented finding to marketing department that resulted in guiding future promotional messaging content

Bachelor Of Arts - Ba, Communication, Economics, Psychology

Activities and Societies: Alpha Kappa Psi

Ux/Ui Design Career Track Student

Activities and Societies: 700+ hours of hands-on course material, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio.