-Provided customer service: Educated clients on J-1 Visa Summer Work Travel Program regulations; addressed questions related to systems, hiring events, participant incidents-Managed data in customer relationship management system: Updated and maintained accurate data records, ran reports-Recruitment experience: interviewed participants on behalf of employers, reviewed participant applications-Managed team projects, assisted with event planning, communicated with other teams to reach goals-Travel: performed domestic site visits, travelled on an international hiring Roadshow

-Led groups of students ages 14-19 on international education tours ranging from 2-4 weeks-Provided 24/7 support to students during trips and supported their physical and mental well being-Created and executed dynamic and interactive lessons on cultural and language topics-Dialogued with local guides and contacts to plan excursions and exchanges for students-Planned detailed itineraries (booked activities, contracted local transportation)-Helped foster a positive group dynamic through individual check ins and group activities

-Supervised high school students throughout their exchange experience and played an active role in their lives in the US-Ensured students followed program regulations and wrote monthly reports on their status-Supported the host family during the experience and provided mediation to families and students as needed-Recruited families and individuals to host international high school students