Grace Bonds Email and Phone Number

Build and customize client sites for tracking financial metrics. Update and create new internal tools for our tech and consulting teams. Document and improve on tech workflows and tasks. Collaborate with teammates to grow our services and adapt to changing industry needs.

Managed a 24/7 global customer service team during a major period of growth. Doubled the team size and opened a new team location within a year. Implemented new systems and tools for recruiting, training, and scheduling. Ensured clear communication with clients, guides, and internal teams to enable a smooth on-the-ground experience.

Assisted clients traveling to our UK and Central Europe cities. Used my personal travel knowledge to create custom and multi-day itineraries. Advised on program development and made improvements to existing products based on client and staff feedback. Supported tours via on-call phone shifts.

Facilitated group visits to the museum by arranging their itinerary at the museum, connecting them with other local institutions and restaurants, and managing communications with other departments within the museum to ensure the best experience possible.

Helped visitors and museum members engage with the collection and programming in a more personal manner through my passion and knowledge of art, as well as my extensive experience in customer service.

Assisted undergraduate students with succeeding in a difficult art history course, Late Antique and Byzantine Visual Culture, by maintaining a useful course website, communicating with students who were struggling and running weekly review sessions.