Grace Bangga - Caliwag Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

*** Continuous tenure from PSG Global Solutions, Inc.Local Recruitment• Manage daily operations and performance of a team of recruiters and coordinators to exceed client goals.• Develop tactical sourcing and recruitment strategies with operations and client managers.• Collaborate with work groups to ensure account success and maintain positive client relationships.• Oversee employee development by identifying training needs, facilitating skill-building opportunities, and providing ongoing feedback to enhance team performance.• Generate and analyze reports to track recruitment metrics, evaluate team performance, and inform strategic decisions for continuous improvement.

National Capital Region, Philippines

US Recruitment• Managed a team of recruiters and coordinators to meet client targets.• Addressed performance gaps through targeted action plans.• Analyzed performance trends and implemented improvement strategies.• Supported client managers in maintaining positive relationships.• Handled employee development and report generation.

National Capital Region, Philippines

• Led and coached training specialists to meet objectives and uphold company policies.• Conducted and oversaw remote and onsite training sessions.• Reviewed training programs for accuracy and consistency.• Supported clients and operational partners to maintain high-quality standards.• Created and modified training curricula, developed SOPs, knowledge enhancers, and quick reference guides depending on account needs.• Built excel models to reduce time spent on training reports.• Ensured timely delivery of training programs within budget and assigned hours.

National Capital Region, Philippines

• Facilitated remote and onsite product training to enhance skills and customer satisfaction.• Assessed, monitored, and evaluated trainees' progress.• Developed individualized training plans and provided coaching.• Cross-trained to support recruitment in other departments.

Muntinlupa City, National Capital Region, Philippines

• Transcribed recorded calls to identify factors affecting customer satisfaction.• Provided support across various channels and business lines.

Cavite, Calabarzon, Philippines

• Supervised opening and closing shifts, addressed customer concerns, and managed a team of over 5 employees.