Customer Experience Associate
Current
Wantagh, New York, United States
Venue - Northwell Health at Jones Beach Ampitheater- Assistant Supervisor for all ticket agents, liaison between ticket takers and box office, and provided administrative support for scheduling of staff.- Ensure all concert attendees have valid tickets and provide resolution for any ticketing discrepancies.- Leads training for all new staff, and specialized training for VIP ticket takers.- Tutored all existing staff on new scanner technology, communicated all updates as they occurred.- Team leader for pre-show setup and post-show breakdown of main venue entrance.