Grace Carruthers Email & Phone Number

London, Gb

Bournemouth, United Kingdom

Red Cross Shop Bournemouth

London, England, United Kingdom

Bournemouth United Kingdom

Bournemouth, England, United Kingdom

•Took ownership to deliver operational requirements of risk management through quality performance utilising various IT applications to provide highest level of service to each customer •Actively responsible for managing my own performance and self-development ensuring continuous improvement and ensuring that systems, FCA requirements and multiple branded product knowledge are always kept up to date •Adhere to TCF principles by building relationships with customers to understand their personal requirements whilst offering the right product(s) and solution(s) every time and being a Home Insurance specialist and guiding our customers through our products, to ensure that we deliver the right outcomes for them. •Delivered a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer’s needs on the first contact.

Ringwood Hampshire

Working on the Hastings Campaign to sell motor car and motorbike insurance to existing and new customers (not cold calling), based on client online and telephone enquiries.

Bournemouth, United Kingdom

Cold calling sales to new clients offering ISA investment products. Company went into administration after a month.

Bournemouth, United Kingdom

Proactively managed projects and acted as a central point of contact for clients, internal staff, directors, and project team members throughout the project lifecycle.Ensured projects ran to budget and contributed to and participated in the work of other project teams, particularly learning design.Facilitated project meetings internally and with clients as required and created, wrote and co-ordinated professional, accurate and timely reports on the status of each projects.Responsible for the consistent and accurate administration of projects including:adhering to project schedules and delivery dates, communicating project status to project stakeholders, identified risks and issues associated with projects, ensuring the successful delivery of projects according to schedule and scope monitoring time recording of content development staff and producing regular management information as required.

London Area, United Kingdom

London, United Kingdom

Analysis and Development of an international payments platform

Poole, Poole, United Kingdom

Buenos Aires, Argentina

Working on a number of social projects- with children's activities & education, soup kitchens, HIV & AIDS education, Psychiatric patients and conservation projects in and around Buenos Aires.

London, United Kingdom

Relationship ManagerProject ManagerTeam ManagerRouble Clearing Specialist

London, United Kingdom

HSBC Bank Plc London TS Core Cash Management Services November 2000-December 2004. All roles held in European/Regional Service Centre. Jan’04-Dec‘04 Departmental Training Coach-RSCJan’03-Jan‘04 Account Officer to Global Corporate Customers-RSCJan’03-Dec‘04 Team Leader Support-ESCNov’00-Jan‘03 Investigations Representative-ESC Reduced customer queries by introducing better payment and enquiry practices, delivering exceptional customer service Facilitated weekly team meetings and group discussions Developed and produced materials for tailored refresher training program.