Grace Chen Email & Phone Number

Blackfriars, London, Gb

· Spearheaded the strategic planning with the North America IT leadership team. Managed the OKR dashboard and KPI scorecard in collaboration with directors to ensure IT project deliverables were aligned with business objectives and produced measurable results. Led and facilitated all leadership standup meetings, team townhalls, and recognition programs, fostering a culture of transparency, accountability, and continuous improvement. Designed and implemented remote employee engagement initiatives, enhancing team cohesion and morale across geographically dispersed teams.·Implemented an AI-enhanced Category Forecast with >98% accuracy, achieving $14M in cost savings and ranking in the top 0.3% most used dashboards company-wide.· Led project to quickly turnaround the process streamlining for media spend and trade promotion investment data for ROI analysis across media channels.· Ensured smooth landing of global customer technology capabilities in North America through fit-gap analysis and change management.

Blackfriars, London, Gb

· Managed the digital sales toolkit portfolio, providing real-time product lineup, ranking, and promotion information for sales teams across the US and Canada. This expedited the new item setup process by 20%, saving 26K hours and reducing costs by $3 million. Utilized Agile Scrum methodology to oversee the entire product development lifecycle, from design to delivery, including prioritizing user stories, managing the backlog, and developing the product roadmap and user experience.· Led the integration of the Trade Promotion System with SAP, collaborating with cross-functional team leads to ensure mutually beneficial partnerships. Directed engagement and collaboration with master data, consumer technology, e-commerce, SAP, and integration teams to ensure seamless end-to-end delivery.

Blackfriars, London, Gb

· Supported North America Finance teams, including controllers, category finance, overheads, and supply chain, ensuring minimal disruption to daily operations and consistent system performance to meet critical reporting deadlines. · Coordinated with internal IT service lines and third-party service providers to deliver top-tier support for financial reporting, maintaining core systems uptime above 99%. Developed sustainable and transferable end-to-end support processes.· Piloted Robotic Process Automation (RPA) within the Finance team, laying the foundation for the automation factory’s Standard Operating Procedures (SOPs).· Managed IT enhancement projects such as Oracle PBCS, BW/MSBI reporting, and SAP Rebranding. Led user journey analysis for fact-based design and development, working closely with stakeholders on program scoping, scheduling, resource allocation, and risk mitigation.

Blackfriars, London, Gb

· Supported the Head of IT in SEAA on global projects, including zero-based IT budgeting, incident reduction, and improving the joiner/mover/leaver process.· Business partnering with Unilever Asia and Unilever Malaysia Singapore Finance teams. Responsible for system enhancement; R2R and P2P reporting improvement.

Blackfriars, London, Gb

·Led projects with Unilever global IT Innovation Directors in implementing a mobile sales portal for Food Solutions (B2B). Delivered an SAP CRM backend and iOS Mobility frontend solution, piloting a global rollout in Germany, Austria, and Switzerland.·Managed hardware procurement, configuration, deployment, and inventory, as well as end-to-end mobile device management policy and change management.

Blackfriars, London, Gb

·Led the implementation of a mobile sales portal, including SAP ISR backend and Android mobile frontend solutions, empowering the salesforce to process orders in real-time and providing customized promotional information for each retailer. Coordinated with the regional sales directors, global IT innovation team and 3rd party consultants on requirement gathering, solution design, testing, training, deployment, and post-go-live support.·Collaborated with sales teams at retailer stores and distribution centers to understand product delivery and in-store execution processes. Conducted compliance audits to ensure distribution center and perfect store standards were met.

Blackfriars, London, Gb

Lead of Agile Technology program Unilever Asia regional office and Thailand office.Collaborated with Microsoft and organized trainings for more than 1000 participants. Developed repeatable launch handbook and toolkit for rest SEAA countries.

Zurich, Zh, Ch

Bachelor Of Engineering (B.Eng.), Electrical

Summer Special Program, Business Administration And Management, General