Grace Choy Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney, New South Wales, Australia

Reporting to the Chief Operating Officer, this role involved leading the people agenda, including learning & organizational development, and overall support with strategic and operational advice on day to day and long-term impacting initiatives.

Sydney, Australia

The primary focus of my role is to lead and participate in learning and OD initiatives through the full learning cycle and across a range of general effectiveness, management/leadership, communications, personal and professional development, and consulting / advisory skills within the Australasian region.

Sydney, Australia

I design, deliver and embed learning and development solutions across the business to all levels of seniority according to training and development needs. In particular, I also provide tools and support leaders in leadership program facilitation - helping them to improve the support they provide to their customers and ultimately list their performance.

Sydney, Australia

I develop and execute on a strategic plan to up skill and develop all staff member within the division on all products along with the processes we administer. This includes setting up training framework, ongoing quality monitoring and reporting of progress, continually reviewing and recommending improvements of business practices and processes to ensure maximum effectiveness of the training function.

Sydney, Australia

- Perform targeted monthly Quality Monitoring- Continually reviewing and recommending improvements of business practices and processes to ensure maximum effectiveness of the training function.- Regularly consult with stakeholders to report on observation and analysis of quality issues, initiating actions and making recommendations for improvements across people, process, products and systems.- Identify and manage areas of risk. - Author, review, edit and publish content for the Knowledge Management System and ensuring that it is written in a concise and easily understandable manner

Sydney, Australia

I design and deliver training on compliance, process and products across client operation department in one-on-one and group settings. In particular, I work closely with the the team leaders in embedding any change impacted by legislation reform in the financial services environment to their team members.