During my short time at the Farmers Arms, I was frequently entrusted to lead shifts. This entailed managing and delegating to other team members to ensure smooth and efficient operations while maintaining high standards of customer service. I was responsible for resolving customer inquiries and issues, which I did promptly and efficiently. While undertaking these responsibilities, it was also important to me to address my co-workers with patience and respect, hopefully helping foster a positive and supportive working environment. This role strengthened my leadership, communication and problem-solving abilities.

Working at The Mill Exchange during the Manchester Christmas Market, I embraced the festive spirit while providing top-notch service to patrons in a bustling market setting. As a member of the bar staff, I expertly managed a high volume of orders, maintaining quality and efficiency during peak hours. I was also involved in content-making for the company’s social media platforms. Additionally, I assisted in the organisation and execution of special events and promotions, such as charity collections, contributing to the overall success of the venue during the holiday season.

Serving as part of the front-of-house and bar staff team at The Waterhouse, I demonstrated versatility and adaptability in meeting the diverse needs of patrons. Whether greeting guests at the entrance or crafting beverages at the bar, I maintained a customer-centric focus, consistently exceeding expectations through attentive service and personalised interactions. My ability to seamlessly transition between roles and responsibilities while upholding the highest standards, proven by my contribution to multiple record-breaking sales days, would make me a great asset to any team.

At the Earl of Essex, I thrived in a dynamic bar and restaurant environment, fulfilling roles as both bar staff and waitress. I skilfully crafted a variety of beverages, including mixed cocktails, maintaining consistency and quality while efficiently managing customer orders and requests. Additionally, I played a pivotal role in coordinating food service, ensuring timely delivery and presentation of orders to guests. During closing shifts, I was responsible for delegating and organising the closedown. My collaborative approach and strong work ethic facilitated effective communication with colleagues, contributing to a cohesive and efficient work environment. I left this job due to my move to Manchester, but I was consistently welcomed back to the team whenever I returned to London for a substantial period.

My main responsibilities were managing phone communications, appointment scheduling and document organisation. This role made me proficient in typing and organisation, as I played a key part in typing up and distributing quotes and invoices to clients and also keeping an appointment book. As a result, I can confidently manage communications, and guarantee timely and efficient service in any role meaning I would significantly contribute to client satisfaction and the smooth operation of the workplace. This role was on a voluntary basis.

As a waitress and bar staff member at Tenshi Upper St., I adeptly balanced responsibilities in both the dining area and behind the bar. I consistently delivered prompt and attentive service to patrons, ensuring their dining and drinking experiences were enjoyable and memorable. In addition to preparing and serving beverages, I effectively coordinated food orders, demonstrating strong organisational skills and attention to detail. My ability to multitask and prioritise tasks in a fast-paced environment contributed to the smooth operation of the establishment, enhancing overall customer satisfaction and profit for the restaurant.